As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. **We’re **the team for you. Together, let’s transform the way the world pays.

Job Description

Network Processing: This is the team behind VisaNet, the payments network that connects consumers and merchants with financial institutions. The team strives to maintain quality through high-availability and high volume to enable industry collaboration and innovation today and tomorrow. With over 900 employees across six global locations, Network Processing is the heart of making Visa the best way to pay and be paid for everyone, everywhere.

As part of the Business Operations team, Employee Engagement & Communications is responsible for driving global employee engagement within Network Processing. We partner across employees at all levels to create and embed MAGIC – meaning, autonomy, growth, impact and connection – in our teams and culture. This includes, but is not limited to, a multi-channel content strategy (podcasts, websites, knowledge sharing sessions), recognition programs, leadership engagement, community building, and branding.

The main project will be to build an ongoing evaluation program to assess the efficacy and reach of employee engagement, learning/development programs and communication campaigns. The goal is to build a system to identify trends, successes and areas for improvement on a regular basis. This should include a scalable approach to capture both qualitative and quantitative metrics, incorporate data from HR and other sources, and build an engagement dashboard for the division.

Additional responsibilities include building marketing materials, decks and other branded collateral for All Staffs, Leadership Meetings, websites and more. Also includes coordinating team-level engagement for the Business Operations department.

Basic Qualifications

• Pursuing a Bachelors degree in Human Resources, Organizational Development, Communications, Business or a related field, graduating December 2021 or later
• Minimum GPA of 3.0 out of 4.0 (or equivalent scale)
• Strong communications skills, specifically, the absence of repeated grammatical or typographical errors, clear and concise written and spoken communications, and communications that demonstrate professional judgment.

Preferred Qualifications

• Survey writing, research, reporting, managing focus groups and design thinking (journey mapping, user experience (UX) design is a plus)
• Data analytics, Excel and spreadsheet modeling, Power BI
• Strong presentation, graphic design, dashboards and data visualization skills (PowerPoint, Canva required; Photoshop, InDesign a plus)
• Project management and cross-functional collaboration
• The ability to take on challenges and address problems head-on
• Strong ability to collaborate
• Highly driven, resourceful and results oriented
• Good team player and excellent interpersonal skills
• Good analytical and problem-solving skills
• Demonstrated ability to lead and navigate through ambiguity

Additional Information

Work Hours:

• This position requires the incumbent to be available during core business hours.

Travel Requirements:

• This position requires the incumbent to travel for work less than 10% of the time.

Physical Requirements: ​​​​​​

• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

At Visa we are Powering Payments, and Uplifting People!

As the world leader in digital payments, we facilitate more than 215 billion payments transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Learn more at Visa.com