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Intern - Technical Writer

Visa

Visa

Intern - Technical Writer

Austin, TX
Internship
Paid
  • Responsibilities

    Network Processing: This is the team behind VisaNet, the payments network that connects consumers and merchants with financial institutions. The team strives to maintain quality through high-availability and high volume to enable industry collaboration and innovation today and tomorrow.

    Come be a key part of a high-performing, highly motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

    As part of the Network Processing Communications team, you’ll work closely with other team members to develop articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to a wide variety of Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release (BER).

    Our team collaborates with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE18 audit item is successfully met.

    Besides the documents mentioned above, our team also produces standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

    Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.

    As an intern our team, you’ll learn and apply Visa’s writing standards for all internal and client-facing documentation, as well as collaborate with authors and editors on writing, reviewing, and producing high quality documentation. You’ll also research technologies to help our improve documentation processes, support the team in analysis and automation initiatives, and more.

  • Qualifications
    • Pursuing a Bachelors degree in Technical Writing, Journalism, English, Rhetoric, or a related field, graduating December 2022 or later
    • Minimum GPA of 3.0 out of 4.0 (or equivalent scale)
    • Skilled in writing and editing documents
  • Desired skills
    • Strong skills in HTML and CSS are a plus
    • XML (specifically DITA) experience is a plus
    • Other coding skills are a plus
    • Ability to take on challenges and address problems head-on
    • Strong ability to collaborate
    • Highly driven and resourceful
    • Ability to work in a fast-paced and dynamic environment
  • Industry
    Technology
  • About Us

    At Visa we are Powering Payments, and Uplifting People!

    As the world leader in digital payments, we facilitate more than 215 billion payments transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.

    Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

    Learn more at Visa.com