Introduction

At IBM Quote-to-Cash & Operations (Q2C & Ops), we are transforming how business operations enable growth, client success, and operational excellence. We bring together business process expertise, digital transformation, data-driven decision making, and innovative technologies to support critical enterprise operations across the end-to-end client lifecycle.

As part of our team, you will work in a dynamic, global environment, collaborating with professionals across multiple business functions and geographies. This role offers an opportunity to contribute to strategic initiatives, improve operational performance, and help shape the future of business operations through process innovation, analytics, automation, and AI-enabled solutions.

Your role and responsibilities

As a member of the Q2C & Operations organization, you will:

• Support business operations, transformation programs, and strategic initiatives that improve process efficiency and business outcomes for the Royalty and Payment Management function.
• Collaborate with cross-functional stakeholders to analyze business requirements, identify opportunities, and implement innovative solutions.
• Contribute to process improvement, automation, AI, and digital transformation projects that enhance operational effectiveness for the critical Royalty function.
• Collect, analyze, and interpret data to generate insights, support decision making, and monitor business performance.
• Assist in developing and maintaining operational documentation, process maps, reports, dashboards, and project deliverables.
• Participate in project planning, execution, testing, and change management activities.
• Identify risks, issues, and opportunities for continuous improvement while ensuring compliance with business controls and governance requirements.
• Communicate effectively with stakeholders across functions, regions, and organizational levels.
• Leverage technology, analytics, and emerging AI capabilities to simplify work, improve experiences, and create business value.
• Contribute to a culture of innovation, collaboration, and continuous learning.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Currently pursuing a degree in Operations Management, Data Analytics, Finance or a related field. Strong analytical, problem-solving, and critical thinking skills.
• Ability to interpret data and translate findings into actionable recommendations.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work effectively both independently and within diverse, global teams.
• Strong organizational skills with attention to detail and commitment to quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated curiosity and willingness to learn new technologies, tools, and business processes.
• Basic understanding of business operations, process management, project management, or digital transformation concepts.

Preferred technical and professional experience

• Experience with data analysis, reporting, visualization, or business intelligence tools (Power BI, Cognos, Tableau, or similar).
• Familiarity with process improvement methodologies such as Lean, Agile, Design Thinking, or Continuous Improvement practices.
• Exposure to AI, automation, workflow technologies, or digital transformation initiatives.
• Knowledge of enterprise systems such as SAP, Salesforce, Oracle, ServiceNow, or similar platforms.
• Understanding of operational performance metrics, business controls, compliance, or governance processes.
• Experience participating in cross-functional projects or stakeholder management activities.
• Basic programming, automation, or data manipulation skills (Python, SQL, Power Automate, or similar) are an advantage.
• Demonstrated leadership, initiative, and a proactive approach to problem solving.
• Interest in innovation, business transformation, and operational excellence in a global enterprise environment.

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Quote to Cash Intern 2027

Date posted

01-Sep-2026

Job ID

131175

City / Township / Village

Armonk

State / Province

New York

Country

United States

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Co-Op (Fixed Term)

Contract type

Internship

Projected Minimum Salary per year

62,640.00

Projected Maximum Salary per year

114,840.00

Position type

Internship

Travel required

Up to 20% or 1 day a week

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No