The SMB Account Manager engages, retains, and enables our small and medium sized customers to maximize the full value of WayUp’s solutions. As a trusted advisor and advocate for our customers, the SMB Account Manager is responsible for the relationship with customers throughout the entire post-sales lifecycle, including guiding customers to success and driving product adoption, overall satisfaction, and managing upsell and renewal opportunities.

How You'll Make An Impact

• Effectively manage and support a book of 100+ small business customers
• Execute small business contract renewals and upsells to maximize contract value size and customer satisfaction  
• Work with customers to identify goals and key performance indicators that define program objectives 
• Build relationships at all levels of the customers from operational owners to executive sponsors 
• Proactively monitor platform usage and performance and reach out to key stakeholders as needed 
• Prioritize and provide timely status updates and communication to customer on outstanding issues and requests
• Understand how to leverage WayUp resources to educate customers on best practices and provide strategic recommendations that support customer needs
• Ensure internal alignment on account growth by partnering with Sales team and provide internal insights to advocate for small business product and process enhancements
• Accurately track and maintain Salesforce opportunities

Additional Information

• We are open to remote applicants for this position as long as you are based in one of the states we are set up to do business in: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, NC, NH, NJ, NY, PA, TN, TX, VA, and WI 
• Employees who intend to work from our Chicago office must be fully vaccinated against COVID-19
• Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
• Must be able to sit or stand for continuous periods of time 
• You must be authorized to work in the United States
• We are not offering visa sponsorship for this role

• 1 - 2 years of experience working in a fast-paced environment with a high level of personal accountability 
• A client-first attitude 
• Strong written and verbal communication skills
• Outstanding attention to detail 
• Excellent time management and organizational skills
• A collaborative team player with an optimistic, can-do outlook 
• Strong relationship builder 
• Proficiency in Google Doc/Sheets/Slides, Microsoft Suite, and Salesforce a plus

Yello is the leading software in early talent recruitment, helping companies deliver exceptional candidate experiences at an accelerated pace. Yello provides the resources that businesses need to connect with leading talent, meet DEI goals, and reinforce a strong brand, all while maximizing ROI.

WayUp, a Yello company, is the go-to platform used by early-career professionals to get hired. WayUp offers D&I recruiting solutions to help employers achieve diversity goals, including a database of over 6 million diverse candidates.

Together, Yello and WayUp simplify recruitment operations, empowering organizations to develop diverse talent pipelines and improve the future of their workforce.