THE PROGRAM

The 2021 Network Operations Intern Program is open for dedicated and hardworking students. The goal of the Network Operations Intern Program is to provide current students with exposure to a real-life network operations setting, while giving them the opportunity to learn about our industry. Spectrum provides an atmosphere that is intended to broaden an entry level candidate's professional understanding while promoting self-confidence, accomplishment, and career development.

The program is 10 weeks in length and will run from June through August 2021

SUMMARY OF PROJECTS

The 2021 NetOps Intern is responsible for assisting in the effort to identify actionable insights through data and business analysis of the Network Operations organization in order to provide Spectrum customers with the best possible customer experience. Work closely with the analysts within Network Operations Reporting & Metrics and the related verticals teams to research and develop data analysis to support the effort to minimize the frequency and scope of impact during network impairments.

DUTIES AND RESPONSIBILITIES

• Optimize network performance through the application of basic statistical analyses using a common set of key data points
• Identify, analyze, and interpret trends or patterns in standard data sets. Present standard data sets and information in an understandable and compelling manner
• Provide business analysis and support for Network Operations; generate routine and ad hoc reports along with creation and presentation of quality dashboards that provide operational visibility to the business unit(s)
• Shadows members of all NOC functions and where possible other local groups to gain a broader understanding of the Charter network and the products offered

Spectrum’s connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives however, wherever and whenever they want. And with our first-of-its-kind Customer Commitment and 24/7 U.S.-based customer support, we put our customers first and are always available if they need us.