AT A GLANCE

You’re a motivated rising senior graduating in December 2023 or June 2024 seeking an internship that could lead you to your first job out of college.

Customer Operations is seeking students with a 3.0+ GPA with the following Major(s) and from one of the listed accredited Colleges or Universities below.

Major: Information Technology, Computer Science or related field.

College or University: University of Missouri St. Louis, Missouri University Science & Technology or University of Illinois Urbana-Champaign

This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field. It’s a full-time, 10-week commitment from May 31, 2023 through August 4, 2023.

Begin your career journey with Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Apply Today!

THE SPECTRUM INTERNSHIP EXPERIENCE

As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Department and team-focused projects account for approximately 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities including a Kickoff Conference on June 1, webinars, executive speaker series, community service, cross-functional project, and final presentation.

Our internships are designed to provide you:

• Paid, full-time work experience that offers exposure to real-word business.

• Opportunities to gain new skills and elevate the ones you already have in a dynamic, forward-thinking business setting.

• Hands-on experience at an industry-leading telecommunications company.

• Assigned mentor and interactions with senior executives to help you accomplish practical goals you can add to your résumé.

WHAT YOU CAN EXPECT TO GAIN FROM THIS ROLE

At Spectrum, we focus on the customer. It fuels and dictates all of the innovation, investment and technology we place behind our mobile, video, voice and internet products. OUR CUSTOMER OPERATIONS TEAMS work together to simplify and enhance every aspect of our customer’s experience. This is where you come in.

Your role as a Customer Operations Intern will offer experience in:

• Designing, developing, and communicating operational information to various organizations to facilitate smooth and efficient business operations

• Using your talents to foster customer satisfaction through the development of automation for Single Customer Issues related to billing

• Generating metrics and dashboard using the mobile data lake to make recommendations that will improve business processes and aid in strategic business decision making

• Designing and developing inspections in MMap that will identify discrepancies in customer billing to ensure optimal customer experience

HERE’S WHAT IT TAKES TO GET STARTED

Skills and experience required for this role include:

• Experience with UIPath, Hadoop, Spark, MMap, Java, Unix, Microservices

• Database reporting, ordering/billing system, business operations analysis experience

• Ability to travel locally to Spectrum Intern development events and activities throughout the program

• Ability to work 100% in office

• Analytical skills

• Verbal and written skills

• Proficiency in Microsoft Office applications

• Project and time management skills

• Works well in a team environment or independently

Spectrum’s connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives however, wherever and whenever they want. And with our first-of-its-kind Customer Commitment and 24/7 U.S.-based customer support, we put our customers first and are always available if they need us.