At A Glance

Are you a motivated rising high school junior (class of 2024) in the San Antonio, TX area seeking an internship?

• Training is paid and a full-time commitment from June 2 through August 13, 2023 extending on a part-time basis through your final year of high school.

• Work Hours during training – 3:00 pm to 12:00 am: Tuesday thru Saturday – 40 hours per week

• Days Off during training Sunday/Monday.

• Flexible Part- time work hours after August 14th

• Pay Rate: 18.50 per hour.

The Spectrum Internship Experience

A paid learning-intensive program for current high school juniors designed to give you essential business insights and hands-on experience.

You have clear aspirations and are seeking an internship program that will help you meet them. A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

What you can expect in this role

As a Spectrum Intern, you’ll learn and perform in a customer service capacity. It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It’s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you’ll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

Required Qualifications

• Skills/Abilities and Knowledge

• Ability to read, write, speak, and understand English

• Ability to handle multiple tasks

• Organization and time management skills

• Excellent interpersonal skills

• Familiarity with PCs, Microsoft Office Suite, and general intranet navigation

• Ability to work well in teams

Required Education

• Current Junior in High School with expected graduation in 2024

• Enrolled in a relevant high school in the San Antonio, TX area.

Related Experience

• Satisfactory High School performance relative to attendance and grades

Preferred Qualifications

• Related Work Experience

• Computer, electrical or management course completions

Working Conditions

On site @ 11826 Tech Com Drive, San Antonio, TX 78233

Spectrum’s connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives however, wherever and whenever they want. And with our first-of-its-kind Customer Commitment and 24/7 U.S.-based customer support, we put our customers first and are always available if they need us.