At A Glance

Spectrum is seeking a motivated customer service intern whose strengths include:

• Collaboration
• Learning
• Passion for technology
• Creativity

This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full-time, starting June 3, 2024, with the possibility of extending on a part-time basis through your final year of high school.
Benefits include professional development sessions, networking opportunities, and mentorship.

The Spectrum Internship Experience:

You’re a motivated rising high school junior enrolled in a relevant El Paso Academy or high school in the El Paso, TX area. You have clear aspirations and are seeking an internship program that will help you meet them.

What you can expect in this role:

As a Spectrum Intern, you’ll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively present and discuss Charter products and services.
• Convey an image of quality, integrity, and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints, and concerns.
• Remain current and knowledgeable on every aspect of supported product.
• Facilitate customer issue escalations to local management/support as required.
• Comply with company and call center policies and procedures.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
• Keep supervisor informed of any work-related concerns.
• Participate in professional skills development activities.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge
• Ability to read, write, speak, and understand English
• Ability to handle multiple tasks
• Organization and time management skills
• Excellent interpersonal skills
• Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
• Ability to work well in teams

Education

• 2+ years of high school experience
• Enrolled in a relevant El Paso Academy or high school in the El Paso, TX area

Related Experience

• Satisfactory HS performance relative to attendance and grades

PREFERRED QUALIFICATIONS

• Related Work Experience
• Computer, electrical or management course completions

WORKING CONDITIONS

• Normal office conditions

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

GGN105 2024-29618 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.