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CX Sales Executive – VoiceFoundry, a TTEC Company

Learn more about TTEC
TTEC

TTEC

CX Sales Executive – VoiceFoundry, a TTEC Company

Remote
Full Time
Paid
  • Responsibilities

    Customer Experience Sales Executive – Remote – US

    VoiceFoundry, a TTEC Digital Company, is hiring a Customer Experience Sales Executive in a remote role in the US.

    What you’ll be doing VoiceFoundry’s key technology partner in the CX space is AWS. We work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. This role works closely with the AWS sales and professional services teams driving new logo business from opportunity to closure. You’ll be front and center in terms of helping our clients understand the impact that implementing Amazon’s suite of services can have on their customer’s experience. The VoiceFoundry team has deep specialization in contact center, CRM and customer experience solutions, you’ll have a similar background.

    You will be responsible for:

    • Manage and execute a high-quality pipeline and growth across multiple channels
    • Managing multiple sales opportunities from inception to deal close, responsible for deal qualification, deal strategy, and customer relationships, ultimately being the executive ensuring we are maximizing growth
    • Maintains an accurate forecast with our CRM
    • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
    • Meet and exceed all quarterly and annual pipeline and sales quotas
  • Qualifications

    What you bring

    • 10+ years direct sales experience selling CX SaaS and or Professional Services in a Contact Center solutions environment
    • 5+ years in sales capacity focused on mid-market to enterprise clients
    • Consistent track record of exceeding sales targets
    • Ability to develop long-term relationships and partnerships with business leaders and decision makers
    • Highly self-motivated and results-oriented approach with a flexible, "whatever it takes" attitude
    • Proven ability to thrive and succeed in a dynamic, fast growing, environment
    • Highly versatile and motivated
    • Ability to travel up to 50% (post-COVID)
  • Benefits

    Compensation and Benefits

    The anticipated starting salary range for individuals expressing interest in this position is $70,000 - $160,000. This position also is eligible to participate in a sales incentive plan. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levelsBenefits available to eligible employees include the following:

    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off

    About VoiceFoundry

    VoiceFoundry, a TTEC Digital Company is passionate about customer experience. We specialize in the delivery of Amazon Web Services (AWS) contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, and workforce management and optimization. We are a dynamic, fast and visionary business with great depth in our field. In the August of 2020, VoiceFoundry was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy. To learn more about the company, visit https://voicefoundry.com/.

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

    Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

  • Industry
    Telecommunications
  • About Us

    Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.