Attend one of our upcoming Hiring Events in Chicago, IL and meet with a hiring manager. We look forward to meeting you at the hiring event!

WHEN:  FRIDAY, JANUARY 12, 2017

TIME:  11:00AM – 6:00PM

AT&T

2401 W. GRACE STREET,

CHICAGO, IL 60618

OR

WHEN:  SATURDAY, JANUARY 13, 2017

TIME:  8:00AM – 12:00PM

AT&T

2401 W. GRACE STREET,

CHICAGO, IL 60618

FOR THE FASTEST EXPERIENCE, WE RECOMMEND THAT YOU APPLY ONLINE PRIOR TO THE EVENT AND COMPLETE THE REQUIRED ASSESSMENT. Unable to Attend? We’d still love to speak to you. Apply online to this job posting now and complete the assessment to be considered.

Customer Care Associates start between $13.51 and $15.93 an hour, then will have an opportunity to receive an increase after every 6 month!

Answers inbound call from customers with billing issues, technical issues or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.  Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company.  May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

GENERAL DUTIES

The essential functions listed below are representative of duties performed by this job title.  Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answers customer/client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to initiate to assist and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
• May perform other related duties and responsibilities as assigned and/or required.
• Solid problem-solving skills for the purpose of determining and solving customer billing issues
• Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

• Perform over the counter exchanges of customer defective equipment.
• Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

PHYSICAL REQUIREMENTS

• Employee may be required to sit for long periods of time on the phone while using computers.

BASIC QUALIFICATIONS

• 6 months to 1 year of customer service/sales experience preferred

TESTS:

Applicants will be expected to pass any assessments or tests associated with the position.

STUDY GUIDE FOR PRE-EMPLOYMENT SCREENING_(click the link below to open the study guide)_

Call Center Assessment (CCA)

SPECIAL JOB REQUIREMENTS:

• Specific job assignments may require day, evening, weekend or holiday hours.  Occasional overtime may be required.

TRAINING

• Classroom training.
• On-the-job training.

We understand that our customers want an easier, less complicated life.

We’re using our network, labs, products, services and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation?

With you.

Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.