Direct Sales Supervisor

Learn more about Spectrum
Spectrum

Spectrum

Direct Sales Supervisor

Appleton, WI +1 location
Full Time
Paid
  • Responsibilities

    JOB SUMMARY

    Support and assist Direct Sales Manager by managing the day-to-day activities of the Direct Sales Department.

    MAJOR DUTIES AND RESPONSIBILITIES

    • Actively and consistently support all efforts to simplify and enhance the customer experience

    • Responsible for meeting and exceeding budgeted sales goals

    • Supervise a team of Direct Sales staff and service partner personnel. Direct reports may include Sales Representatives as well as service partners. May also manage other sales resources as assigned

    • Recruit, interview, hire and train Direct Sales staff

    • Support of Direct Sales staff will consist of approximately 70% field work and 30% office work

    • Communicate territory assignments to residential sales representatives

    • Monitor the payroll process and ensure timely and accurate approval of all commissions payment

    • Handle employee relation issues, including performance appraisals, coaching, safety training, etc.

    • Assist with budget preparation and provide input on marketing issues and sales offers

    • Perform other duties as requested by supervisor

  • Qualifications

    REQUIRED QUALIFICATIONS

    • Ability to read, write, speak and understand English

    • Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

    • Ability to work outside for extended periods in any season and/or during inclement weather

    • Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

    • Must be able to work evenings and weekends

    • Occasionally required to work overtime as the business needs dictate

    • Valid driver´s license, satisfactory driving record within Company required standards and auto insurance

    PREFERRED QUALIFICATIONS

    • Knowledge of Direct Sales practices

    • Experience with consumer education of products and services

    • Knowledge of cable or telecommunications services

    • Related Work Experience

    • Field and Office environment

    • Outside field environment with exposure to inclement weather

    • Travel as required

    Physical Requirements

    • Vision ability: close vision, peripheral vision, and ability to adjust focus

    Mental Requirements

    • Ability to complete documentation accurately
  • Benefits
    • Retirement savings/401K - Charter will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay

    • Unlimited Mileage Reimbursement - No limit compensation for miles driven while on the job

    • Tuition Reimbursement - Earn your degree with our education assistance tuition reimbursement program available to all eligible associates

    • Paid Time Off - Paid vacation, sick time and holidays/personal days

    • Health & Welfare - Medical/Prescription Drug, Dental and Vision

    • FREE CABLE!

  • Industry
    Telecommunications
  • Locations
    Appleton, WI • Cheyenne, WY
  • Fun Fact
    Spectrum Scholars launched in 2020 and awards $400,000 in scholarships to eligible college students.
  • About Us

    Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.