Charter Communications is currently seeking an Intern for our Employee Relations Department. The role is a part-time (12-20 hours per week) intern position supporting the ER leadership team with the overall objectives of the group in various aspects of Open Door investigations management and reporting. The responsibilities include assisting with the case intake, assignment and closure processes, data entry into EthicsPoint, conducting weekly audits of case files and outcomes, preparing Excel reports/pivot tables and presentations, assisting with implementation and testing of a new case management system, partnering with the Legal team on research requests and assisting with special projects upon request.
Internship Details:
This is a paid Internship
We ask for 12-20 hours per week, but will be flexible as needed with school activities
Must have at least a 3.0 GPA or greater
You must currently be enrolled in an educational institution
Responsibilities:
Case intake and assignments
Process case closures
Enter assignment and closure data in EthicsPoint
Conduct regular audits of ER case outcomes to reconcile with EthicsPoint records
Conduct weekly audits of case files
Prepare Excel reports and pivot tables
Assist with new case management system implementation and testing
Assist Directors and Business Manager with special projects upon request
Research ER case data for Legal partners and provide appropriate files upon request
Enter ad hoc ticket requests for team
Schedule/assist with investigation interviews
Pull data for investigations
Assist with putting together training materials/presentations
Assist Regulatory Compliance team with special projects, as needed
Requirements:
Working towards a degree in Human Resources, Business Management
Proficient in Excel, Word, Outlook, PowerPoint
Must practice good judgment, discretion and confidentiality
Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.