MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for reporting and analysis of KPI metrics for residential, SMB, and Mobile segments.
• Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer, etc.)
• Build dashboards in Tableau and other visualization tools for senior leadership to consume analysis and insights.
• Evaluate impacts of tactical, operational, and strategic changes on performance.
• Perform ETL on data from multiple sources using SQL, Alteryx, and PowerPivot/DAX to create seamless reporting for end users.
• Work with both structured and unstructured data to automate all manual reporting processes.
• Leverage sophisticated analytic approaches and techniques to measures and track performance of large, multi-channel marketing initiatives.
• Stay up-to-date on emerging industry or technology trends to propose upgrades to reporting, analytical tools, and processes as needed.
• Work with senior leadership to provide ad hoc analysis as needed.
• Collaborate with internal partners on various teams including Business Intelligence, Marketing Science, Market Research, and Competitive Intelligence.

REQUIRED QUALIFICATIONS

• Strong knowledge of marketing and sales channel principles, techniques, and processes
• Hands-on experience developing and distributing reporting of business performance on a regular cycle
• Strong aptitude for analysis of business trends and performance measurement
• Strong communication skills, including experience presenting complex data and intelligence in a concise and easy to understand fashion
• MS Office skills, including PowerPoint, Excel and Word- with very high level of proficiency in Excel
• Working knowledge of Microsoft BI (Power Pivot, Power Query, and/or DAX)
• Ability to write complex SQL queries and stored procedures
• Ability to manage large, complex projects
• Strong organizational skills and attention to detail
• Ability to succeed in a fast-paced dynamic environment with limited oversight
• Experience with Tableau or similar data visualization tools

Education

• Bachelor degree from accredited four year college with major in Marketing, Management, Finance, Statistics, Economics or other quantitative field

Related Work Experience

• 4+ years of business experience working within a Marketing, Sales, Business Intelligence or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.)

PREFERRED QUALIFICATIONS

• Skills/Abilities and Knowledge
• Working knowledge of data transformation tools e.g. Alteryx
• Experience using Business Intelligence reporting tools (e.g. MicroStrategy)
• Proficiency with Think Cell
• Telecom work experience

• Full comprehensive line of benefits

Spectrum’s connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives however, wherever and whenever they want. And with our first-of-its-kind Customer Commitment and 24/7 U.S.-based customer support, we put our customers first and are always available if they need us.