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Salesforce Architect -- Remote - US

Learn more about TTEC


Salesforce Architect -- Remote - US

Full Time
  • Responsibilities

    TTEC is seeking a Salesforce Architect to join our Technology Services team. This is a telecommuting opportunity with client site travel requirements.

    Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

    The Salesforce Architect is intended to be a Technical Lead in the CRM organization responsible for helping to grow and mature our footprint as we seek to provide next generation CRM capabilities to our clients. The architect will leverage their extensive experience on the platform to help identify, define, and recommend technical solutions to solve complex business problems. The architect will have a deep understanding of best practices, strategies, design patterns and integration patterns. The architect should demonstrate leadership capabilities, have the ability to influence direction and thrive in a dynamic work environment with geographically diverse teams. The architect will provide technical thought leadership and work heavily with Management, Operations, Clients, Developers, Scrum Masters, and other Architects to successfully deliver multiple implementations.

    What you’ll be doing:

    • Ensure the quality of solutions and be responsible for architecting and documenting technical solutions based on client requirements and industry best practices.
    • Provide guidance on technical architecture, integration, development, configuration, customization efforts for the team
    • Mentor and coach technical and non-technical team members
    • Collaborate with others and have strong communication skills with the ability to communicate technical solutions to technical and business audience
    • Ability to identify, build and integrate various technologies to provide client solutions and applications using and other technologies
    • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
    • Attain quarterly and annual objectives assigned by management.
    • Achieve and Maintain Service Cloud Consultant, Administrator and Developer Certifications
  • Qualifications

    Skills/Experience you will bring:

    • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
    • 8+ years previous development experience
    • 4 to 5 years of Implementation, Design, and Configuration experience within Salesforce is required.
    • Advanced understanding of the overall Architecture of Salesforce platform
    • Advanced Experience with Salesforce platform - Sales/Service cloud,, Administration/Configuration, Apex, APIs, data loads
    • Excellent understanding of object-oriented concepts & MVC design patterns, and prior work with OO languages
    • Deep knowledge of data modeling concepts and prior work with databases
    • Experience integrating Salesforce with other AppExchange Applications, Enterprise Service Bus and integration platforms
    • Experience with Agile methodology
    • Proven time management skills in a dynamic development environment
    • Ability to work as part of a team to solve technical problems in varied political and geographic environments
    • Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications
    • Ability to travel domestically

    Who We Are:

    Our Digital Consulting and Technology Services segment drives to blend digital strategy and omnichannel consulting with cloud-based technology platforms to design and build best in class customer experiences to small, medium, and enterprise clients.

  • Benefits


    The anticipated starting salary range for individuals expressing interest in this position is $88,000 to $175,000. This position is eligible to participate in an annual incentive program.

    Benefits available to eligible employees include the following:

    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off


    When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

    Be Financially Sound

    • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
    • Retirement plans
    • Tuition reimbursement programs
    • Financial wellness program

    Be Developed

    We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

    • Mentorship programs
    • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
    • Professional development courses in TTEC University
    • Scholarship program and tuition reimbursement
    • Visibility in our global career pathing and internal mobility opportunities

    Be Healthy

    We support healthy living and have the tools and resources to help you such as:

    • It’s Ok, We’re All Human wellness program
    • Wellness incentives
    • Company health and wellness programs
    • Dedicated health and wellness navigators and employee assistance programs
    • Generous paid time off and other leave of absence programs

    Be the Difference

    You’ll have the opportunity to have a positive impact in your community:

    • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
    • Our team helps fundraise and volunteer their time in their communities

    For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation

    Lead Everyday  Do the Right Thing  Reach for Amazing  Seek First to Understand  Act as One  Live life Passionately

    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on

  • Industry
  • About Us

    Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.