TTEC is searching for a Product Demonstration leader, an engaging executive who can combine technology expertise with an ability to draw in audience through strong communication skills and presentation capabilities. Supporting a global sales organization, this role will provide a managing and coordinating point of contact to define, lead and maintain the demonstration environment for TTEC’s broad range of Contact Center platform and applications solutions.  This includes ensuring all TTEC capabilities can be shown in a manner consistent with the strategic message for Customer Experience as a Service - as it is today and as it evolves. 

This role will create and maintain the processes for producing and presenting customized demonstrations for enterprise pursuits, whether that be through live demonstrations, video presentations, PowerPoint or a combination thereof. Core to this capability is the ability to collaborate closely with engineers, subject matter experts, sales leaders and all stakeholders to ensure that customized demos reflect the associate deal strategy and win themes.

The Senior Manager, Solution Demos is a client-facing role that can effectively lead the demo presentation with the technical knowledge necessary to present to customers and answer their questions – as well as orchestrating the “stagecraft” and sequencing of the overall demo presentation.

What you’ll be doing:

• Develop demo scenarios that showcase TTEC and partner technology capabilities in cloud contact center, omnichannel, AI and automation and other emerging CX solutions
• Position the TTEC suite of solutions to win mindshare with new and existing customers
• Lead and orchestrate TTEC and Partner resources to identify and qualify demo needs
• Partner with Solution Engineers/Architects to align the technology demo to the customer's desired business outcome
• Moderate the TTEC Sales Demonstration Platform Committee including coordinating and moderating meetings of cross-functional and cross-department stakeholders to facilitate customized demonstration requests, platform updates and resource alignment.
• Align product mix within the platform with the capability needs identified by the Executive Team through corporate messaging strategies
• Anticipate and integrate new product capabilities as they are introduced into the TTEC product portfolio
• Develop processes and continuing business plan to support TTEC Sales demonstration platform
• Build the Platform Roadmap that anticipates capability growth, product upgrades and maintains alignment with the core messaging strategy for TTEC
• Provide training and communications for the demo platform for all stakeholders.

What skills you’ll bring to us:

Required:

• 5+ years technical or sales experience in the software industry
• 3+ years of presentation and software product demonstration experience
• Strong verbal and presentation communication for business and technical audiences
• Demonstrated professionalism and poise in C-level meetings and presentations
• Ability to turn technical information into accessible business insight
• Strong organization skills with an ability to manage a cross-functional team and meet deadlines is a must

Preferred: 

• A Bachelor's degree +
• Subject matter expertise in customer contact center solutions and/or customer experience consulting
• Foundational skills in PowerPoint
• Ability to effectively lead diverse teams of senior and junior stakeholders

**Who we are:  **

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our two customer experience segments—TTEC Digital and TTEC Engage—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Digital Consulting and Technology Services segment drives to blend digital strategy and omnichannel consulting with cloud-based technology platforms to design and build best in class customer experiences to small, medium, and enterprise clients.

Compensation and Benefits:

The anticipated starting salary range for individuals expressing interest in this position is $86,000-$150,000 USD. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Flexible paid time off

Why TTEC? What we offer:

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

++Be Financially Sound++

• We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
• Retirement plans
• Tuition reimbursement programs
• Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

• Mentorship programs
• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
• Professional development courses in TTEC University
• Scholarship program and tuition reimbursement
• Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

• It’s Ok, We’re All Human wellness program
• Wellness incentives
• Company health and wellness programs
• Dedicated health and wellness navigators and employee assistance programs
• Generous paid time off and other leave of absence programs

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

• Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
• Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.