TTEC Consulting’s Insights Practice is looking for a Remote Senior Marketing Analytics Consultant to manage and deliver a diverse range of analyses and provide value-added marketing consulting to a Fortune 20 client. More specifically, this person will help drive strategic thinking and insights for our large-scale, co-branded credit card client. The role is expected to provide insights on the overall performance of the business, discover new growth opportunities, and provide strategic direction on the development of marketing strategies for the client.

The Senior Marketing Analytics Consultant will bring to TTEC in-depth marketing analytics experience, with a solid understanding of direct marketing, CRM, and analytic concepts. An ability to turn data into insights and recommendations is critical. Additionally, knowledge of targeted marketing campaign measurement including population sampling, weighting, incrementality measurement, and significance testing is a plus.

The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop program ideas), and strategically (to deliver business results for our clients). The candidate must be able to pull all insights into a crisp, easy to understand presentation, and speak to the results with confidence.

What you’ll be doing:

• Provide data-driven strategic marketing consulting to Fortune 500 clients
• Design, manage, and deliver client analyses, such as customer profiling, segmentation studies, predictive analytics support, post-campaign measurement, and other ad-hoc data analysis projects
• Actively contribute to and manage analytically-oriented projects from inception to delivery, including client communication, internal team management, and the packaging / presentation of deliverables
• Develop measurement and analytic plans (including sampling plans, data pull or programming specs and analytic briefs)
• Develop best-in-class analytic deliverables, presenting them to internal team members and the client team
• Work with team members and the client team to scope, shape and transform business questions into analyses leading to actionable results

What Requirements you’ll bring to us:

• 5+ years of experience in marketing analysis, business analysis or database marketing is required with a solid understanding of CRM concepts and practices
• Analytic thinker with a proven ability to interpret analytic output and translate data into insights and strategic marketing recommendations
• Experience working with large-scale customer databases, datasets or tables communicating summarized analytical findings
• Data-cleansing and standardization of data experience
• Knowledge of statistical concepts (e.g., significance testing, sampling, etc.)
• Proficiency with Excel including Pivot Tables and fluent use of PowerPoint

Skills that are a plus:

• Experience with credit card, financial services, or rewards/loyalty programs
• Previous work with customer segmentation schemes and customer value analysis
• Working knowledge of multivariate statistics (e.g., cluster analysis, decision trees, etc.)
• Working knowledge of programming languages such as SAS, Python, SQL, or R
• Graduate degree in business, economics, or quantitative methods preferred but not required

Who we are:

TTEC Digital Consulting is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from both our Engage and Digital segments to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers. We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

Compensation and Benefits:

The anticipated starting salary range for individuals expressing interest in this position is $90,000 - $115,000 USD. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Why TTEC? What we offer:

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

Be Financially Sound

• We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
• Retirement plans
• Tuition reimbursement programs
• Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

• Mentorship programs
• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
• Professional development courses in TTEC University
• Scholarship program and tuition reimbursement
• Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

• It’s Ok, We’re All Human wellness program
• Wellness incentives
• Company health and wellness programs
• Dedicated health and wellness navigators and employee assistance programs
• Generous paid time off and other leave of absence programs

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

• Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
• Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.