Senior Solutions Engineer, Conversational AI - Remote

Learn more about TTEC
TTEC

TTEC

Senior Solutions Engineer, Conversational AI - Remote

Remote
Full Time
Paid
  • Responsibilities

    TTEC is seeking a Solutions Engineer to join our Business Transformation team. This is a telecommuting opportunity with limited travel requirements.

    As part of our Business Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients.

    What you’ll be doing:

    • Develop, Test and Implement AI/Conversational BOTs as per the design.
    • Participate in design and requirement gathering sessions.
    • Participate in BOT Analysis and Tuning processes.
    • Assist in the design and creation of compelling proposals and develop demos.
    • Work on Production Support Issues.
    • Develop multi-channel product integrations to deliver on customer needs/requirements.
  • Qualifications

    What skills you will need:

    • 5+ years of development experience using JavaScript (Angular, Node), Java, CSS, HTML
    • Recent and advanced knowledge of Natural Language and directed dialogue design techniques
    • Experience in conducting User Acceptance Testing, performing Analysis, review for tuning, and making recommendations to improve CX design
    • Experience working in Agile methodology
    • Experience working closely with outside clients and partners in North America
    • Mobile development experience (iOS, Android) is a plus
    • BOT development and AI experience is a plus – Liveperson, Google Dialogflow, IBM Watson
  • Benefits

    Compensation & Benefits

    The anticipated starting salary range for individuals expressing interest in this position is 100,000 to 120,000. This position is eligible to participate in an annual incentive program.

    Benefits available to eligible employees include the following:

    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off

    What We Offer

    When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

    Be Financially Sound

    We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts

    • Retirement plans
    • Tuition reimbursement programs
    • Financial wellness program

    Be Developed We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

    Mentorship programs

    • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
    • Professional development courses in TTEC University
    • Scholarship program and tuition reimbursement
    • Visibility in our global career pathing and internal mobility opportunities

    Be Healthy We support healthy living and have the tools and resources to help you such as:

    • It’s Ok, We’re All Human wellness program
    • Wellness incentives
    • Company health and wellness programs
    • Dedicated health and wellness navigators and employee assistance programs
    • Generous paid time off and other leave of absence programs

    Be the Difference

    You’ll have the opportunity to have a positive impact in your community:

    • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
    • Our team helps fundraise and volunteer their time in their communities
    • For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

    Who We Are:

    TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Business Transformation team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers. We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.

  • Industry
    Telecommunications
  • About Us

    Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.