TTEC is seeking a communications renegade; a true deadline wrangler with strong writing and editing skills to help tell the story of TTEC through day-to-day communication tactics. The right candidate will be responsible for developing, implementing and measuring our employee communications messages. We’re seeking an up and coming communications visionary who enjoys seeking out best practices and trends in the field.

As a key member of our global employee communications team, you’ll play an important role in positioning and promoting TTEC’s voice through traditional and digital channels. In addition, as a Communications Specialist, you’ll work with the entire team to ensure messages are consistent with our overall brand, style and voice, and engage our most important asset – our employees around the globe.  

Duties and Responsibilities

• Streamlining complex ideas and business strategies into relevant, approachable and engaging messages tailored to the audience
• Creating various types of employee communications tactics – including electronic, print collateral, intranet articles, processes, job aids, etc.
• Support the execution of written communication plans including program strategies, messaging, tactics and timelines
• Partnering closely with internal clients and teammates to deliver on company and department priorities and objectives
• Provide consultation and recommendations to internal clients
• Manage multiple projects with competing deadlines
• Develop and disseminate electronic communications, newsletters and corporate announcements using internal communication channels
• Work with team members on special events, program launches and new initiatives
• Draft articles, memos, e-cards and content for elevator flyers, e-newsletters and print promotional collateral for employees worldwide using AP Style
• Logistical support for TTEC events as required

Requirements

• Bachelor's Degree in Communications or related discipline preferred and a minimum 1-2 years of professional experience in employee communications 
• Understanding of corporate communication practices
• Experience in human resources or internal communications a plus
• BA/BS in communications preferred
• Knowledge of project management techniques
• Working knowledge of Microsoft Office applications including Word, Excel and PowerPoint
• Strong written/verbal communication and interpersonal skills with various levels within an organization
• Copywriting and proofing proficiency
• Travel 0-25%

Skills and Attributes

• Collaborative, team player who can gather, understand and disseminate information with the audience in mind
• Highly organized and able to handle multiple priorities at any given point with competing deadlines
• Creative and innovative thinker; ability to approach opportunities and issues and generate ideas that inspire new directions and exciting outcomes
• Strong business acumen; integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders
• Strategic thinker; processes information through a strategic lens with the ability to recognize connections between project objectives and those of the broader organization
• Comfortable with complexity, ambiguity and change
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• Exhibits ability to lead projects by establishing credibility necessary to partner with client teams to formulate project direction and provide clear path forward recommendations
• Ability to distill data and translating findings into innovative, profitable, executable, and operationally feasible solutions
• Skilled at developing and maintaining effective relationships with a broad group of stakeholders in order to foster trust and partnership

The anticipated starting salary range for individuals expressing interest in this position is $44,000-$65,000. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Pull back the curtain of some of the world's most iconic brands and you'll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We're the friendly faces and advanced technology solutions at the heart of the customer experience. Our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.