The Fraud Specialist performs a detailed account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS), consumer credit analysis, third party and government resources, specific reports, etc. Interprets, organizes and compiles said data utilizing investigative and analytical techniques to ascertain account status and pursues investigation closure according to findings.

Shift: Monday - Friday 1:00pm - 9:30pm EST

RESPONSIBILITIES

• Perform account investigations and analysis and effectively analyze, compile, organize and interpret data from inbound cases.
• Responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft regarding future protection on personal credit, pursing law enforcement intervention and any applicable third party and Federal agencies of use to victims of Identity theft.
• Perform link analysis on confirmed fraud incidents in efforts to identify additional fraud risks on the network.
• Actively evaluate policy and processes and recommend policy and efficiency improvements.
• Also responsible for other Duties/Projects as assigned by business management as needed.

QUALIFICATIONS

• High School Diploma/GED required. AA Degree in Business Management, Criminal Justice, Finance or related discipline preferred
• Prior experience in fraud Investigation or closely related field preferred
• 12 months prior experience in the wireless industry desired
• Proficiency in PC utilization in Microsoft Office programs including Word, Excel, Access and PowerPoint
• Analytical and multi-tasking skills.
• Excellent communication both written and verbal and interpersonal skills.
• Ability to operate in a high stress, accelerated pace environment while maintaining ability to shift priorities, as needed, in response to business demands.
• Ability to work shifts to support a 24/7 environment

MINIMUM QUALIFICATIONS

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Pre-employment background screen.

COMPANY PROFILE As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE STATEMENT

We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Are you ready to kickstart your career with one of the most dynamic and innovative companies in the telecommunications industry? At T-Mobile, we believe in challenging the status quo and driving change. As an intern, you’ll have the opportunity to work on real projects that impact millions of customers, collaborate with talented professionals, and gain hands-on experience in a fast-paced environment.

Our internship program is designed to provide you with the skills and knowledge you need to succeed. You’ll be part of a team that values creativity, diversity, and a passion for technology. Join us and be part of a company that’s not just changing wireless, but changing the world.