• Facilitate the creation and maintenance of comprehensive process documentation for the Wholesale Ticketing AI system.
• Employ advanced analytic tools, including PowerBi, to scrutinize customer complaints systematically, generating detailed reports and identifying discernible trends.
• Engage in the strategic formulation of questionnaires for virtual agents by demonstrating insights derived from meticulous analysis of ticket data.
• Foster cross-functional collaboration by collaborating with diverse teams to aggregate innovative ideas, contributing to the refinement and consolidation of virtual agent questionnaires.
• Participate actively in the validation process of the Ticketing AI project, involving comprehensive assessments and verification procedures to ensure the system's accuracy, functionality, and adherence to specified requirements.

• Currently enrolled and pursuing or completed Bachelor's degree at 4 year college/university within the last 12 months
• At least 18 years of age
• Legally authorized to work in the United States

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation reimbursement may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $20/hr to $40/hour. The successful candidate's actual pay will be based on experience/location.

Employees of T-Mobile or Metro by T-Mobile are ineligible for internships

• Proficiency in Analytics, PowerBi, Kafka, and Tableau.
• A collaborative spirit that thrives in team settings.
• Strong written and verbal communication skills.
• Resourceful problem-solving attitude.

As America's Un-carrier®, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to millions of customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.