Summer 2024 Wholesale Operations Service Assurance Internship
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Get hands-on experience, training—and a leg up on a bright future.
What It's Like
The individual will acquire a comprehensive understanding of the day-to-day processes of the Operations Manager. Collaborating with a mentor, they will contribute to the development of Wholesale architecture artifacts, encompassing process documentation, business requirements, and roadmaps. The intern's responsibilities include identifying detailed opportunities to improve the experience of Wholesale partners and streamline administrative processes within core systems and applications. Additionally, the intern will document assigned functional project aimed at driving continuous improvement. The overarching goal is to create an efficient experience within systems, enabling the Wholesale team to demonstrate consolidated sources of truth for efficient data utilization and management.
What You'll Do
The Intern will be actively engaged in the Wholesale Ticketing AI project, acquiring an extensive knowledge of the Wholesale Ticketing processes. Collaborating closely with a Senior Operations Manager as their mentor, the Intern will contribute to the development of a coherent framework for our virtual agent, ensuring ease of comprehension and navigation for customers.
What It Takes
Proficiency in Analytics, PowerBi, Kafka, and Tableau.
A collaborative spirit that thrives in team settings.
Strong written and verbal communication skills.
Resourceful problem-solving attitude.
Key Responsibilities
Facilitate the creation and maintenance of comprehensive process documentation for the Wholesale Ticketing AI system.
Employ advanced analytic tools, including PowerBi, to scrutinize customer complaints systematically, generating detailed reports and identifying discernible trends.
Engage in the strategic formulation of questionnaires for virtual agents by demonstrating insights derived from meticulous analysis of ticket data.
Foster cross-functional collaboration by collaborating with diverse teams to aggregate innovative ideas, contributing to the refinement and consolidation of virtual agent questionnaires.
Participate actively in the validation process of the Ticketing AI project, involving comprehensive assessments and verification procedures to ensure the system's accuracy, functionality, and adherence to specified requirements.
Minimum Qualifications
Currently enrolled and pursuing or completed Bachelor's degree at 4 year college/university within the last 12 months
At least 18 years of age
Legally authorized to work in the United States
Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.
Relocation reimbursement may be provided to program participants who reside more than 50 miles from the internship location.
Intern wages range from $20/hr to $40/hour. The successful candidate's actual pay will be based on experience/location.
Employees of T-Mobile or Metro by T-Mobile are ineligible for internships
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Are you ready to kickstart your career with one of the most dynamic and innovative companies in the telecommunications industry? At T-Mobile, we believe in challenging the status quo and driving change. As an intern, you’ll have the opportunity to work on real projects that impact millions of customers, collaborate with talented professionals, and gain hands-on experience in a fast-paced environment.
Our internship program is designed to provide you with the skills and knowledge you need to succeed. You’ll be part of a team that values creativity, diversity, and a passion for technology. Join us and be part of a company that’s not just changing wireless, but changing the world.