JOB DESCRIPTION

The Coach, Accessibility is responsible for the daily operations of a team of customer service representatives. They coordinate work activities to achieve the volume expected to meet operational requirements. Responsible for developing and leading the implementation of tactical plans to support the strategic initiatives. Responsible for achieving customer churn and service level objectives presented to them by Senior Management and implementing plans to achieve those objectives. Additional position information:  Our current hours of operation are as follows: 24 hours a day, 365 days a year - including Holidays.  Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).

  RESPONSIBILITIES

• Recognizes and recommends operational improvements.
• Responsible for the application and development of organizational policies and procedures.
• May approve special price concessions, quotes, bid allowances, or adjustments.
• Responsible for hiring, termination, coaching, teaching, training, developing and appraising direct reports' performance.
• Provides immediate supervision, monitors proactive and reactive workflow, and assigns tasks, goals and objectives.

QUALIFICATIONS

+--------------------------------------------------------------------------+ | - Bachelor's degree and two years related work experience or six years | | related work experience post high school | | - Two years experience in customer service | | - One year supervisory or management experience | +--------------------------------------------------------------------------+ | Preferred Qualifications : | +--------------------------------------------------------------------------+

Ability to type 60 wpm. Will be administered a typing, spelling, grammar assessment. Bi-lingual applicants encouraged but not required (Spanish/English, French/English)

MINIMUM QUALIFICATIONS

• At least 18 years of age
• Legally authorized to work in the United States
• High School diploma or GED

COMPANY PROFILE As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com Applicant Privacy Policy We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy. EOE STATEMENT EQUAL EMPLOYMENT OPPORTUNITY We take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.[]

Are you ready to kickstart your career with one of the most dynamic and innovative companies in the telecommunications industry? At T-Mobile, we believe in challenging the status quo and driving change. As an intern, you’ll have the opportunity to work on real projects that impact millions of customers, collaborate with talented professionals, and gain hands-on experience in a fast-paced environment.

Our internship program is designed to provide you with the skills and knowledge you need to succeed. You’ll be part of a team that values creativity, diversity, and a passion for technology. Join us and be part of a company that’s not just changing wireless, but changing the world.