JOB SCOPE

The Video on Demand (VOD) Tier 4 Operations Intern will primarily focus on operational performance data analysis with intent to quickly identify improvement opportunities & deploy automation solutions to address without human intervention.

DUTIES AND RESPONSIBILITIES

• Daily outage review and data collection

• Identify performance trends & outage drivers utilizing analytics technologies

• Work with Sr Engineers to determine key performance focus areas

• Determine automation design options

• Present problem statements & design options to automate

• Work with Sr Engineers to deploy automation solutions

• Document solution & supporting processes

• Provide team overview & training as needed

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree (or pursuing) - Computer Science, Information Systems, Software Engineering or equivalent technical field or work experience

• Ability to & interest in quickly learning appropriate level of Video on Demand technology with intent of applying learned skills to drive operational efficiencies through data analytics & automations

• Knowledge of data analytics / automations methodologies & available tools to support

• Presentation skills & working experience with Microsoft Suite (Excel, Powerpoint, Word)

ADDITIONAL SKILLS AND REQUIREMENTS

• Understanding and / or working experience with multiple analytics technologies such as Predictive analytics, Data structures, Big Data,Data Warehousing,Cloud Computing, Databases (ex. SQL, mySQL), Splunk

• Understanding and / or working experience with multiple automations technologies such as Scripting & Development tools (Shell Script, Python, Chef, GIT), Ansible (Redhat),VMWare, Kubernetes and / or Containerization

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $20.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Spectrum’s connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives however, wherever and whenever they want. And with our first-of-its-kind Customer Commitment and 24/7 U.S.-based customer support, we put our customers first and are always available if they need us.