JOB SCOPE

The Video Operations SWAT team intern is responsible for supporting tactical initiatives designed to streamline troubleshooting, prevent human error and enhance platform knowledge for the Video Support Center engineers. Using technology and software, the intern will provide in-depth analysis of Video Operating systems with an intent to identify areas in which VSC engineers are not adequately equipped to be successful, and propose solutions to close those gaps. The Video Operations Support Center supports the full gamut of Video systems and platforms, so the ability to quickly understand new technologies, seek understanding of interconnected systems, and solve complex problems is what we are looking for in an intern.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance Video platform performance

• Assist VSC SWAT engineers in developing dynamic guides for common issues

• Develop, design and implement proposed software solutions

• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.

• Develop problem resolution procedures required to meet serviceability requirements and improve customer experience.

• Support the teams providing reliable and consistent operation of these systems in order to provide a quality entertainment and information experience for our customers.

• Provides technical and analytical support to the SWAT team initiatives

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, MIS, Engineering or equivalent technical field or work experience

• Experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity

• Experience with data collection, analysis, and presentation

• Experience with Python and other scripting language and UI development

ADDITIONAL SKILLS AND REQUIREMENTS

• Knowledge of Microsoft Office

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $20.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.