------------ HR Coordinator | Corporate Career | Dynamic Culture Region:
Location: US Houston Employment Duration: Full time ------------
Description As a global leader of interpretation and language services,
CYRACOM employs approximately 2,000 employees and operates multiple call
center locations servicing hundreds of languages. CYRACOM has been
listed on Inc. 5000 list of fastest growing private companies every year
since 2009 and is continuing to grow its business across the U.S. and
internationally. POSITION OVERVIEW: As our new HR Coordinator in
Houston, you will apply your refined administration skills and support
the local manager of Human Resources. POSITION SUMMARY: You will perform
paraprofessional human resources work processing, maintaining and
updating electronic and paper human resource documents and records. In
this position, you will provide administrative support to a range of
human resources functions performing tasks such as correspondence
generation, record keeping, file maintenance and HRIS entry. Work is
generally standardized and routine and is performed under general
supervision applying standard procedures to multiple and varied tasks
within single or a limited number of work processes. The direct
supervisor is consulted with unusual problems or exceptions. The
position routinely communicates verbally (in-person and by phone) and in
writing (email) with peers, supervisors and managers in the organization
and may make recommendations to work procedures and practices. To be
eligible for this position, you must have: * Minimum two years
experience within a human resources team. * Solid, demonstrable
knowledge of the principles and practices of human resource functions. *
Solid knowledge of the laws or regulations governing personnel records
management and records retention. * Significant working knowledge of
HRIS and skilled at entering data accurately and quickly. Taleo/Oracle
preferred. * Significant understanding and accurate application of Form
I-9 laws and regulations including filing requirements for active and
inactive employees.Ability to input I-9 data accurately into E-Verify
program within required time-frame and to carry out any necessary
procedures regarding employment eligibility issues. * Exceptional
commitment to confidentiality in sensitive human resource matters. *
Strong attention to detail and accuracy. * Skilled at exercising
initiative within the parameters of company policies and procedures;
understanding when it is appropriate to escalate issues to the Human
Resources Manager or Center Manager. * Skilled at organizing and
prioritizing workload and ability to meet deadlines in spite of frequent
work interruptions. * Skilled in verbal and written communications and a
strong ability to exercise tact and diplomacy with a variety of
customers at different organizational levels. * Skilled in the use of
Microsoft Office, Word, Excel, Power Point, Outlook; and Internet
Explorer (or other internet browser). * Ability to competently operate
common office equipment, including, but not limited to, computer, fax,
copier and telephone system. * Graduation from an accredited college
with an Associates degree in Human Resources, Business Administration or
directly related field and two (2) years of progressively responsible
skilled human resources support experience; or any equivalent
combination of directly related education and experience . As a Human
Resources Professional, you will: * Process new hire, status change, and
termination paperwork. * Enter data into Human Resources Information
System (HRIS) ensuring the accuracy of information. * Manage employee
records and files, ensuring that files and records are maintained in
accordance with legal requirements and company policies and procedures.
- Assist in maintaining HRIS and payroll records; run reports from
database as requested. * Process leave of absence requests; maintain
records for absence paperwork related to medical and personal absences,
disability and FMLA leaves. * Set up key security card access,
distribute security cards and maintain records of key security cards. *
Assist in benefit administration; distribute benefit information; assist
employees with basic benefit related questions, refer complex benefit
questions to the Human Resources Manager. * Assist with new hire
orientation and onboarding. * Respond to 401(k) inquiries from managers
and employees relating to enrollments, plan changes, and contribution
amount limits; refer complex 401(k) inquiries to the Human Resources
Manager. * Receive and timely process or respond to verbal and written
requests. * Maintain confidentiality of sensitive human resources
materials. * Resolve routine issues in person, by phone or through
written correspondence. Escalate complex issues to Human Resource
Manager. * Exercise a high degree of professionalism and self-motivation
using personal initiative to identify and execute best practices. *
Demonstrate a continued commitment to professional education and
industry best practices. * Perform all other duties as assigned. *
Additionally, members of the Human Resources team must maintain a high
standard of professional conduct and work ethic, and the highest level
of confidentiality in all aspects of employee issues. Join us! Step into
a large organization with offices across the US. Continue your HR career
In a busy environment where smart people like yourself want you on the
team. Grow in a company that prioritizes ongoing skills and career
development and apply your great skills in a fast paced and diverse
position. Where Would You Work? This position will be located at our
office in Houston, Texas. Sorry, no relocation is available for this
position. As a CyraCom Employee, you will be: * Customer Service Focused
you know that timely accurate responses and relentless follow through to
those in need is critical to providing excellent customer service. *
Positive your glass is half full and you impart this attitude with
everyone you interface with to build positive rapport. * Patient You
understand everyone is not as technically savvy as you are and so you
exercise significant patience and diligence. * An Active Listener you
know that listening is the first key in trying to find the cause to a
problem and use this to your advantage when asking questions to
determine root cause. * A Team Player you understand the basics tenants
of being a great teammate including being collaborative, having an open
mind and doing your part. * Self-Managed you know best how to manage
your time and workload to be as effective and efficient as possible in a
fast paced ever changing environment. You understand time management,
communication and attendance are critical in this position. WHY WORK FOR
CYRACOM? CyraCom International, Inc . is the 2nd largest provider of OPI
in the world and the 8th largest language services provider in the U.S,
according to industry reports, and has earned several awards and
recognitions including being named to the Inc. 5000 list of fastest
growing private companies in the U.S in 2007, 2009, 2010, 2011, and
- In only 19 years of operations CyraCom has grown to have 5 call
center locations throughout the United States including a corporate
office in Tucson Arizona and is showing no signs of slowing down anytime
soon. CyraCom team members help thousands of people communicate every
day by removing cultural and linguistic barriers in all levels of every
day conversation. We ensure high levels of accessibility by providing
interpretation services over the phone, through video, and on-site at
our client locations. We work relentlessly to provide the support and
infrastructure necessary to ensure people can communicate at a moments
notice, because at any time our service could be needed in a life-saving
event. Our hundreds of clients span numerous industries, including
hospitals, banks, insurers, entertainment companies, and government
agencies. Our employees most often say three things: Culture: You have
the resources of a large company with the flexibility and excitement of
a start-up. Impact: Your contributions matter; people notice the changes
and improvements you create. Meaning: Your work ultimately helps improve
the lives of millions in the United States CyraCom helps those who
cannot communicate normally to access to healthcare and other vital
services. COMPANY CULTURE We value our employees and believe that an
enjoyable work environment is beneficial to all. Here are some ways we
contribute to that goal: * We celebrate our diverse workforce. * We
encourage our employees professional and personal growth, including
tuition reimbursement and internal promotions * We provide a business
casual dress code (with casual Fridays). * Each month, CyraCom provides
a professionally catered luncheon for employees at each of our
locations. * CyraCom also sponsors a Spirit Day each month customized
for each location and its employees. BENEFITS HIGHLIGHTS CyraCom
provides a generous menu of benefits from which you can pick and choose
what is best for you and your family, including Medical, Rx, Dental,
Vision, Life, AD&D, Disability, Company-contribution to H.S.A. and
401(k), Paid Time Off, Employee Assistance, Employee Referral Program,
Tuition Reimbursement, and professional development. CyraCom also
provides competitive salaries, along with discretionary bonuses based on
individual and company performance (5% - 20% of annual salary)! Equal
Opportunity Employer CyraCom International, Inc.s success is driven by
the advantage created by the collective efforts of its employees, and is
dependent upon a diverse, inclusive environment that embraces change,
new ideas, respect for the individual and fosters an equal opportunity
for success. We have zero tolerance for discrimination, intimidation or
harassment of any kind. Cyracom International, Inc. is an equal
opportunity employer. CyraCom International, Inc. maintains a drug-free
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