Member Experience Associate AAA 1,691 reviews - Berkeley, CA 94704 A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you. Were a mission-driven Member services organization. We have a saying here at AAA that we aspire to be Americas most trusted organization absolutely famous for doing the right thing . With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more. We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. Youll help have a positive impact on the diverse communities we serve, too. At AAA our branches are where we make good on our promises to our Members and Team Members. A successful Member Experience Associate has a solid understanding of how to utilize all branch resources to deliver outstanding Member experiences. The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart. Actively promotes cross sales referrals, sales and branch promotions. The Member Experience Associate assists Members and prospective Members on the most effective way to access the full range of AAA products across all channels. Handles moderately complex financial transactions. May provide training and technical guidance to others. Achieves or exceeds sales and service goals. Works under general direction. May be required to provide in-branch assistance in neighboring offices or at out-of-branch events. Makes service decisions within established guidelines including cash handling policies and procedures. Handles routine transactions independently. Takes initiative to pursue and own a personal development plan. Final success is defined as exceeding our Member's expectations, achieving individual goals, and operational and compliance excellence. Essential Functions Exhibits AAA guiding principles and core values Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives Overcomes obstacles that create barriers to Team Member or branch efforts Identifies process improvement opportunities and proposes solutions Acts as an agent for change while promoting AAAs guiding principles and core values Knowledge/Skills/Abilities Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members. Accuracy and comfort handling money, making change, balancing cash drawer. Good computer skills, proficient in both reading and basic arithmetic. Good written and verbal communication skills in person and over the phone. Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary. Education & Experience / Licenses & Certification High school diploma or GED required Two years sales or customer service experience Experience working with sales and service standards and goals Current & valid Driver's License with clean history may be required Bonding and fingerprinting may be required P&C Licensing may also be required Well value your skills and experience. Were building a performance organization with heart and developing a pipeline of tomorrows leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 1 hour ago - save job - original job Apply On Company Site * Member Experience Associate jobs in Berkeley, CA * Jobs at AAA in Berkeley, CA * Member Experience Associate salaries in Berkeley, CA AAA AAA 1,691 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume