Job Description
Accounts Payable
- Submit AP invoices within 24 hours of receipt and ensure accurate coding, documentation, and routing for approval.
- Provide vendor payment status updates, including due dates and payment references, and escalate pending approvals as needed.
- Review vendor aging regularly, including weekly follow-up for high-volume vendors and monthly reconciliation for assigned accounts.
- Assist with vendor setup, shared mailbox coverage, AP inquiries, and payment support via ACH or check.
Accounts Receivable & Collections
- Manage past-due accounts through consistent phone and email follow-up, documenting collection activity, and payment status in ARC.
- Update invoice and credit notes weekly, including SOA dates, contact information, payment center updates, and next steps.
- Partner with Operations Managers and Account Management to resolve OCL items, past-due balances, credits, and collection concerns.
- Enter AR disputes into RMT same business day and manage weekly follow-up until final resolution.
Billing, Reporting & Process Support
- Support customer invoice distribution using appropriate delivery methods such as email, EDI, FTP, statements, or customer-specific requirements.
- Maintain accurate local accounting procedures, SharePoint resources, and collection support documentation.
- Run and refresh assigned accounting reports, including revenue recognition, AR analytics, intercompany, and house bill accrual reporting.
- Use internal resources, SOPs, and network office support to resolve AP vendor issues, AR collections, and one-off accounting questions.
Administrative & Team Support
- Respond to emails within the same business day with accurate and meaningful information.
- Provide front desk coverage as needed, including call routing, visitor check-in, and professional guest support.
- Assist with team coverage during absences, including monitoring shared accounting mailboxes and supporting invoice distribution.
- Participate in accounting and operations meetings to help drive timely resolution of disputed invoices and open accounting items.