Job Description

Scope of Position:

• In this position, you would be responsible for coordination of outbound air freight from the Los Angeles region. This is done by working **** with airlines, truckers, our warehouse, and other Expeditors offices.
• The key to success is proactive, interactive, and innovative customer service. Agents to use critical thinking skills to build valuable and customized solutions to various customer supply chains.
• This position is located within our Hawthorne office facility and will primarily conducted at a computer. There is some interaction with the warehouse, inspecting freight and interaction with customers, as needed.
• The position requires strong phone and email communication internally, with trucking companies, airlines, and other strategic service providers.

Position Schedule: Tuesday – Saturday 8AM to 5PM

Major Duties and Responsibilities:

• Coordinate air export shipments in accordance with internal performance standards, airline/trucking requirements, and government regulations.
• Tasks include but are not limited to receiving/reviewing documents, routing, booking, and preparing shipments, managing freight receipts, processing, and support throughout the life of the shipment.
• Proactive customer service. Agent responsible for creating and managing customer SOP’s, ensuring rates are verified and applied directly.
• Other tasks/duties as deemed appropriate by management team.

Qualifications

Minimum Qualifications: Please review and make modifications in bold as needed.

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.

Desired Qualifications:

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Additional Information

Reporting Structure

• Agents report to Supervisors. Supervisors report to Operations Manager, then Department Manager.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

All your information will be kept confidential according to EEO guidelines.

Hourly rate range: $19/hour- $28/hour