Job Description
Air Export Customer Service Agent
** Scope of Position**
External Communication to Customers, Providers, Agents and EI Network, Reporting. Coordination and Collaboration with OPS for Timely Process Flow.
Major Duties and Responsibilities (Included but not limited to below)
- Utilize AEX Workboard for Reporting and Monitoring
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Coordinate all service provider requests or escalations and communicate requirements to OPS team.
- Adhere to strict compliance standards and requirements pertaining to both internal and external regulations in accordance with controls
- Ensure all customers standard operating procedures are followed and are in place and updated as applicable.
- Handle all overseas communications in regard to Customer Service specific requests or coordinate with OPS team for support.
- Manage all Customer Reports and ensure they are sent out on required cadence
- Supporting customers with inquiries regarding compliance, documentation and export regulations and provide resources to them if required
- Understand and provide general pricing per requests to customers.