Job Description

Operations:

• Ensure smooth and timely flow of air import shipments from arrival through final delivery, including broker turnovers and dispatch coordination
• Track and trace air import shipments and proactively resolve operational exceptions
• Prepare, review, and distribute import documentation to brokers, customers, and internal teams
• Coordinate with airlines, truckers, customs brokers, and overseas offices to ensure service commitments are met
• Provide high-quality customer service through timely communication and issue resolution
• Maintain accurate and timely data entry within Expeditors’ operating systems
• Ensure compliance with internal Operational Process Standards (OPS) and external regulatory requirements

Finance:

• Ensure accurate, timely, and compliant customer billing
• Manage Billed Not Paid / Paid Not Billed (BNP) items and assist with resolution of debits and credits
• Audit freight invoices and billing data to ensure accuracy and alignment with customer SOPs
• Monitor and resolve EDE and accounting-related errors for the department
• Support timely invoicing, add bills, and credit processes in accordance with district KPIs
• Communicate proactively with internal finance teams regarding discrepancies, corrections, and root-cause solutions

Qualifications

• Experience in air import operations, global logistics, or freight forwarding
• Strong understanding of air import process flow, billing, and documentation
• High attention to detail with strong analytical and financial aptitude
• Proficiency with standard office tools (e.g., Excel, Word) and operational systems
• Strong communication skills with the ability to work across operations, finance, and customer-facing teams
• Ability to manage multiple priorities in a fast-paced environment

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus