On-Call Concierge - PDX Lounge Alaska Airlines 273 reviews - Portland, OR 97240 Temporary ## ALASKA AIRLINES' STORY Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE: ALK) with annual revenues exceeding $7 billion. ## POSITION INFORMATION Role Summary The On-Call Concierge provides an inviting and comfortable environment for Alaska Airlines members and guests. Scope & Complexity * This position supports customer service activities for Alaska Airlines. Key Duties * Provides an inviting and comfortable environment for members and guests. * Establishes a rapport by personally greeting each guest. * Prepares food, beverages, and liquor service for members and guests. * Promotes Alaska Airlines products and services. * Responds to and resolves customer inquiries, assists customers with necessary travel arrangements (e.g., seat assignments, check-in service, reservations, hotel, rental car arrangements), and prioritizes members' needs and requests in a tight time frame. * Identifies creative solutions to handle unhappy or mishandled passengers. * Processes new member enrollments and renewals. * Other duties as assigned. Job-Specific Experience, Education, & Skills Required * Must be at least 21 years old. * A minimum of 2 years of customer service or community service experience. * Must be able to lift 50 pounds. * Typing speed of at least 25 WPM. * Ability to project a professional image and be approachable with strong social skills. * Articulate and able to effectively communicate with confidence. * Able to multi-task while working under pressure. * Able to make quick, sound decisions in a challenging and varied work environment. * High school diploma or equivalent. * Must be authorized to work in the U.S. Preferred * Computer experience, including familiarity with Image and Solar. * Strong marketing, sales, management, or customer service experience. Job-Specific Leadership Expectations * Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring. ## THE LOCATION The location for this position is in Portland, Oregon ## OUR CULTURE - ALASKA AIRLINES For those on-call employees working more than ten hours per month, our company offers a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. ## POSTING INFORMATION A few helpful tips when applying - ~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab. ~Gather your paperwork, including your work history, resume etc. - before you apply to the position. ~ If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to. ~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system. Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley. * Job ID: * 32455 * Location: * Portland, OR * Regular/Temporary: * Regular 17 hours ago - save job - original job Apply On Company Site Other jobs you may like Concierge - Laurel Parc- P/T /Floater/On-Call Central Bethany Development Portland, OR 1 day ago Easily apply Concierge - Part Time (8888) Coast Property Management Portland, OR 3 days ago IT Concierge Epiq Systems, Inc. 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