Coordinator, Cargo Gateway Customer Service Date: Aug 22, 2018 Location: Ft Worth, TX, US Req ID: 21564 - Location: DFW Cargo (DFW-CRGO) Additional Locations: None Requisition ID: 21564 Overview Join us for a career with endless possibilities. Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? Youve come to the right place. You dont have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. What does it take to join us? Were glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world. Fortunately, were building on almost a century of innovation and firsts in our industry and we plan to continue that tradition of excellence. About The Job This job is a member of the International & Cargo Team within the Customer Experience Division. Responsible for monitoring acceptance, planning and accommodation of all American Airlines Cargo products to ensure compliance. Specifically, youll do the following: - Identifies and communicates potential operational issues to other work groups and assists with resolution - Responds to phone calls and emails in a professional and timely manner - Assists with special projects from HDQ and local management team - Provides superior quality customer service with maximum emphasis on problem resolution Qualifications Required Qualifications - High School diploma or GED Equivalency - 1 year Cargo Terminal Operations, Cargo Sales or Cargo Reservations experience Preferred Qualifications - Ablility to multi-task, prioritize and posess organization skills - Ablility to have a keen attention to detail, solid analytical skills and demonstrates sound business judgment - Ablility to be a great team player with a positive, can-do attitude and projects a positive outlook - Ablility to consistently perform at their highest potential and delivers great results - Ablility to learn quickly and is adaptable in a changing business environment - Knowledge of American Airlines Cargo products and understanding of the cargo industry is highly desired - Knowledge of SABRE FRT system - Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) - Ablility to secure appropriate airport authority and/or US Customs security badges Additional Locations: None Requisition ID: 21564 Nearest Major Market: Fort Worth Nearest Secondary Market: Dallas Job Segment: Customer Service