Customer Account Specialist Americold Logistics 819 reviews - Atlanta, GA 30328 Primary Responsibility: The Customer Account Specialist will perform the tasks associated with customer setup, rate setup and maintenance functions in salesforce CRM, SAP, 3PB and related operational systems. They will maintain relationships with Accounting, Finance, Business Development and Operations while performing these duties. Furthermore, they will ensure that all customer & rate information is accurate and up-to-date. Essential Functions: * Maintain continual communication between Accounting, Finance, Business Development and Operations regarding new customer setup, changes to existing customers, warehouse and transportation rate entry & maintenance. * Monitor service level expectations of these groups and escalate to management as needed. * Ensure all existing customer and product information in the financial and operational system(s) is aligned to the correct account/product family/tariff. * Perform all Sarbanes-Oxley compliant procedures to gather, approve, and maintain all new Americold customer data, product data, and customer rates. * Provide high-volume rate maintenance for existing customers. * Identify and escalate possible process improvement ideas. * Monitor personal productivity levels, ensuring that all team service levels are met. * Other duties as requested. Qualifications/Additional Skills: * 3+ years customer service, accounting and/or financial management experience, either with internal or external customers. * Bachelors Degree or equivalent experience strongly preferred. * Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint and Excel. * Accurate typing and data entry skills. * Competent in math and reading comprehension. * Experience in the food industry, warehousing or transportation industry preferred. * Basic accounting skills preferred.