Job Description

POSITION SUMMARY

Solicit freight from a designated and assigned base. Contact customers by phone, e-mail, web based platforms and electronic data interchange and once received

ESSENTIAL FUNCTIONS

· Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges on a daily basis, commensurate with company goals and business level needs.

· Develop and maintain strong customer relationships to promote opportunities, generating the highest possible levels of serviceable freight order volume.

· Continuously monitor all available freight communication exchanges.

· Aggressively accept, pre-accept, and enter all freight orders into the XPM Order Management System.

· Work with Customer Service Managers to maximize the number of accepted freight orders.

· Track and trace all active orders for current on-time status and proactively contact customers, providing them with accurate shipment status. Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.

· Interface with field Sales personnel to advise them on any feedback provided by the customer relative to our service, product offerings, and changes in their business levels or needed help with increasing freight volume.

· Travel to a Customer or business site may be required from time to time, for business-related meetings or entertainment purposes.

· Other duties and special projects as assigned by management.

· Additional duties as assigned by the CS Manager.

EXPERIENCE/EDUCATION REQUIREMENTS

· High School Diploma or equivalent

· Bachelor's Degree preferred

· 3-5 years experience in the transportation industry preferred.

· 3-5 years of direct Customer Service involvement, related to direct Customer Service solicitation, inside sales or sales experience preferred.

· Experience working in a deadline-driven environment preferred.

· Experience using AS400 a plus.

BENEFITS

Arnold Transportation Services is committed to offering a competitive total compensation package to our employees that include:

· 401k, Medical, Dental, and Vision

· Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance

· Company funded HRA

· FSA & Dependent Care

· Wellness Bonuses

· Vacation, Personal, and Sick Time

· 6 Company Paid Holidays

· Education Reimbursement

_ DISCLAIMER_

Statements included in this job description do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

Company Description

Arnold Transportation Services: The Original Regional Carrier is a full service truckload carrier located in Grand Prairie, Texas. Established in the 1930’s, our company has developed a strong foundation in Regional Service that include Irregular Truckload Service, Dedicated Solutions and Logistics Support. We create a wide range of possibilities to ensure that our customer’s products are delivered on time.