How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... _ peace of mind_

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at San Diego International Airport (SAN). We cater to a distinctive clientele.

What we offer.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment:

• Learn behind-the-scene workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Required Skills

Required Experience

****Management of the On-Campus Experience Team:

• ● Motivate and inspire members of the OCE team, On-Campus Experience Manager, and Welcome Center Coordinator to ensure that all admissions events are effective in exciting prospective students, their families, and influencers about Shenandoah and assisting them in determining if Shenandoah is the right choice for them
• ● Providing supportive, thorough, and effective supervision, training, and evaluation of the team members, including full-time staff and student employees
• ● The Assistant/Associate Director works with the OCE team to create a comprehensive vision for Shenandoah admissions experiences. This role is the vision holder and ensures that the feel and expression of visits is a point of differentiation for Shenandoah visitors
• ● Working with the AVP for Admissions and Recruitment to implement and continually improve upon a robust series of exceptional experiences in which prospective students can participate.
• ● Host small and large groups for customized campus visits of all types, leveraging campus locations and campus partners, staff, faculty, and students
• ● Along with the Welcome Center Coordinator, ensure that a high level of professional service and hospitality is provided in all correspondence to prospective students and families, in person, via telephone, text, and Slate.

Event coordination responsibilities include, but are not limited to:

• ● Working with the OCE Manager to ensure the timely and quality creation of events in Admissions Slate CRM, including setting up registration and messaging.
• ● Collaborating with the Admissions Operations team to create and plan email and web marketing for all recruitment events.
• ● Keeping events calendar up to date.
• ● Effectively communicating event details and responsibilities with Admissions First-Year Recruitment and College Outreach teams
• ● Providing timely, relevant communication to campus partners, faculty, and staff on event details and responsibilities
• ● Consistently monitor event registration to meet registrant goals and anticipate needs for facilities, catering, tours, accessibility, etc.
• ● Working across campus to find dynamic and representative student panelists and shadow leaders to showcase SU at events.
• ● Being present and engaged during event days. Having a hospitable attitude toward prospective families, staff, student employees, faculty, and campus partners alike.
• ● Being vigilant and taking initiative during events to resolve issues promptly.
• ● Utilizing quick problem-solving skills in challenging situations while maintaining a positive attitude.
• ● Being willing to aid in any and all event-related tasks that may arise.

**Additional Duties as Member of the Admissions Senior Management Team **

• ● Serve as the knowledge specialist to prospective students, their families, SU faculty and staff as needed, in responding to requests for information by phone, email, hard copy mail, text, chat, or walk-in.
• ● Serve as Counselor-on-Duty in a reserve role as needed, consistent with the function of in-house service specialist. This includes providing daily campus visit presentations as needed.
• ● Stay up to date with relevant trends and emerging knowledge respective to the college admission and search process, specifically the visit experience and prospective student expectations.
• ● Function as a fully participating member of the Admissions, R+M Division, and Shenandoah University community, serving on projects, committees, and special events as assigned by the supervisor.

Systems and Management Structure

• ● Serve as the lead for developing standard operating procedures that successfully accomplish the goals OCE
• ● Ability to structure, manage, and assess the effectiveness of projects and cultural tone across a wide range of software platforms including Slate, Google Suite, Microsoft Office and various online and cloud-based tools. Includes communication correspondence across all admissions systems, email, phone, text, and voicemail
• ● Standardize the development of documentation for all team member processes, student employees, and Hornet Ambassadors

****In Supervision of the Welcome Center Coordinator :

• ● Serve as a critical voice in shaping the vision and tone for the welcome experience
• ● Ensuring that student employees and OCE staff are sufficiently trained to manage phone and email communications in a professional, helpful manner
• ● Employing broad knowledge of the University’s academic, athletic, conservatory, and student life programs to communicate and assist admissions constituents
• ● Coordinating with OCE staff to hire, develop, schedule, and supervise a group of student employees who will assist with executing the vision and tone for the welcome experience
• ● Working with OCE staff to effectively manage the logistical coordination of each prospective student’s visit
• ● Along with the rest of the OCE staff, responsible for staffing the Welcome Center throughout the year at pre-scheduled times
• ● Serving as a liaison to the athletics and conservatory departments; including, but not limited to: providing regular status reports, responding to staff/faculty questions about a student’s application status, and assisting with coordinating campus visits for students.
• ● Using data and feedback from campus partners to continually improve the campus visit experience
• ● Coordinating with the OCE team to create daily visits, Saturday visits, virtual visits, and custom 1-on-1 visit experiences for prospective students and their families.
• ● Working with the On-Campus Experience staff, maintain a high-quality admissions student ambassador program. This includes but is not limited to selecting, developing, training, scheduling, supervising, and evaluating student volunteers who will positively represent the Shenandoah University Office of Admissions in their recruitment activities.
• ● Develop and monitor the consistency in delivering certain vital facts, experiences, and information that are standard on each tour. Track and maintain data on tour guide performance and develop methods to measure and ensure quality.
• ● Alongside the On-Campus Experience team, provide Ambassadors’ support for campus visit program and Admissions events, including Open Houses, Daily visits, Weekend visits, and other opportunities to showcase Shenandoah University.
• ● Develop and maintain strong relationships with campus partners in order to gather and disseminate up-to-date and accurate information for ambassador use on campus tours.