COMMUNICATIONS CENTER COORDINATOR Atlanta Airlines Terminal Corporation 4 reviews - Atlanta, GA 30320 Position Summary: The Communications Center Coordinator monitors the fire alarm and other safety systems. The Communications Center Coordinator answers airport community calls, enters work orders into the Enterprise Asset Management System (EAMS), and manages requests for work orders. The Communications Center Coordinator ensures the assignment of work orders to proper contractors, dispatches technicians as required, and inputs all requisite information into the EAMS. The Communications Center Coordinator executes procedures required for obtaining customer feedback, tracking and reporting results. Duties: * Continuously monitors the status of the fire alarm system and coordinates response to alarms with AATC staff, contractors, and emergency services personnel. * Monitors the Building Management System (BMS) for alarms and coordinates response to alarms with AATC staff and contractors. * Monitors the emergency phone system for elevator entrapments and coordinates responses to any entrapments with AATC staff, contractors, and emergency services personnel as needed. * Continuously monitors the status and condition of systems and of maintenance throughout the facility. * Periodically performs assigned Preventative Maintenance Inspections (i.e., Structural P.M., Fire System P.M, Security Alarms & Emergency Telephone P.M., Asset Condition & Validation, etc.). * Notes deficiencies, initiates appropriate corrective actions, and follows up to insure work is performed promptly on a satisfactory basis. * Receives telephone and radio communication from airport tenants, contractors, public, etc., and disseminates information to the proper AATC staff, contractor, or emergency services personnel in a timely manner. * Provides notification to the airport community in the case of system outages or other extenuating circumstances via multiple media technologies. * Serves as the primary point of input for Enterprise Asset Management System (EAMS) operation.

• Enters work request and work orders and insures all required information is entered accurately. * Completes data entry assignments for system additions and changes. * Monitors EAMS usage by various service providers for accuracy and compliance to AATC policies, procedures and defined best practices. * Runs operational reports and provides recommendations for improvements through trending and benchmarking. * Works with service providers to develop process improvements relative to work flow within the EAMS environment. * Issues keys per the AATC Key Check Out Policy. * Completes entries into the Duty Manager's shift log as required. * When appropriate completes AATC Incident reports. * Receives, records, and releases lost and found items after normal hours in accordance with AATC's Lost and Found policies and procedures. * Completes customer follow up surveys, records results, and generates reports. * Performs related duties as required.. Educational Requirements and Qualifications: * Required: A high school diploma or any equivalent combination of training, education or experience that provides the necessary knowledge, ability, and skill to perform the job functions. * Preferred: An Associate Degree or two years technical training with an emphasis on communications or computer science and a broad understanding of housekeeping techniques, or structural and system maintenance. Understanding and competency with modern reporting tools and working knowledge of SQL, MS Access and relational databases, and Crystal Reports a plus. * One - two years of experience in a clerical administrative, or public relations capacity, or satisfactory evidence of appropriate education, training, or experience. * Customer service experience, perferably six months experience in a call center environment. Success Characteristics: * Strong interpersonal skills, ability to communicate and manage well at all levels of the organization is essential. * Ability to manage and prioritize multiple requests to ensure timely response to the users. * Excellent communication and written skills. * Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis. * High level of integrity and dependability with a strong sense of urgency, accountability and results-orientation. This position is located in Atlanta, GA. Atlanta Airlines Corporation is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package. Upon receiving contingent offer of employment, selected candidate must comply with following as a condition of employment: CANDIDATE MUST SUCCESSFULLY PASS BACKGROUND AND DRUG SCREENS, AND MOTOR VEHICLE CHECK PRIOR TO APPOINTMENT. Applicants must complete an online application, and include a resume and cover memo in order to be considered for this position. Online application can be obtained at the Careers @ AATC link at www.aatc.org home page. Applicants who need special assistance to complete the application process may request assistance by phoning (404) 530-2114. EOE Statement: AATC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). E Verify Company Information: Atlanta Airlines Terminal Corporation (AATC) participates in the Federal Government E-Verify Program which is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Federal law required all employers to verify the identity and employment eligibility of all persons hired to work in the United States. AATC participates in the web based program, E-Verify (Employment Verification), to fulfill this requirement. When necessary, information will be provided to the Social Security Administration (SSA) and, if necessary, The Department of Homeland Security (DHS) from your DHS Form I-9 to confirm work authorization. Company ID. 187889 Registered Since: February 5, 2009. Federal law requires identification and eligibility verification prior to employment. Males 26 and under must provide proof of selective service registration. Atlanta Airlines Terminal Corporation is proud to have a drug-free environment. All employment offers are contingent upon applicant successfully completing drug and background screening. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Atlanta Airlines Terminal Corporation. 19 hours ago - save job - original job Apply On Company Site Other jobs you may like Communications / Development Coordinator - Ta... 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