Job Description
Collaborate with engineering teams to author process sheets for aftersales service parts and accessories
Develop standardized processes for authoring and publishing instruction process sheets
Create step-by-step instructions for dealers and customers on service and installation procedures
Conduct labor time studies for part installation and service tasks
Perform part installations on vehicles to validate fitment and support cross-functional teams
Facilitate vehicles for engineering team use as required
Support and maintain vehicle fleet and parts storage for installation and validation activities
Work with CAD teams to identify clearance issues in 3D/2D and document findings
Produce line art from 3D CAD models to illustrate installation steps
Manage service procedures and documentation retention systems
Conduct fitment checks for quality issues and part carryover during model year (MY) changes
Apply vehicle and product knowledge to support suppliers in design and approval processes
Utilize Teamcenter and 3D CAD for stack-up studies with knowledge of GD&T
Apply proper technical vocabulary for dealer and customer-facing documentation
Qualifications
Degree in Authoring or related technical field
Essential: 3–7 years in product development within the automotive industry
Desirable: Experience in vehicle dynamics and suspension design
Strong technical writing skills for vehicle documentation and communication
Ability to perform design and functional integration analysis
Intermediate proficiency in NX
Solid knowledge of GD&T concepts and change management
Hands-on mechanical skills for installation and fitment validation
Experience in creating line art for clear visual communication
Additional Information