Job Description

• Responsible for the delivery, follow-up, and maintenance of products/technical solutions for North American customers of the company.
• Responsible for on-site installation and product adjust during the product delivery phase.
• Conduct project evaluation and analysis based on customer needs, and provide corresponding solutions.
• Cooperate with salesperson to provide pre-sales product technical presentation, product demonstrations, and answer technical questions.
• Provide professional services to local customers, handle any abnormal situations during product using, identify and solve problems.
• Collect and summarize customer needs, after-sales technical feedback data, and provide timely feedback to relevant responsible persons to assist in improving the product system;
• Based on customer needs, compile technical documents and provide feedback to the company's product and R&D teams for requirement changes.

Qualifications

• Familiar with using basic tools such as CANOE.
• Minimum 5 years experience in the automotive industry, with more than 3 years in solution technical support.
• Familiar with CAN bus and UDS protocol.
• Bachelor's degree or above, with priority given to majors in computer hardware/software/communication, etc.
• Have experience in the automotive industry, with more than 3 years of overall solution technical support work experience.
• Must: Excellent listening, speaking, reading, and writing skills in English. Mandarin preferred
• Familiar with software, hardware, network related knowledge, and able to independently troubleshoot and solve technical problems.
• Strong work initiative and communication skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.