Job Description
To support transportation department with billing functions in adherence to the company’s policy and procedures while providing an exceptional customer service internally as externally
People:
- Allocate workloads within team to ensure smooth billing during peak activity or staff absence.
- Contribute to the effective weekly department meetings and provide best practices as needed.
- Review department goals with manager to ensure buy-in and accountability.
Operations:
- Understand department process flow, constantly looking for areas of improved efficiency.
- Bill all invoices for Transcon Department timely as per OPS and KPI requirements
- Ensure 0% provision write-off
- Pre-Audit Origin and Carrier rates prior to billing
- Provide support for Accounts Receivable disputed invoices
- Escalate with GAM teams
- Provide rates when needed to push payments
- Verify all costs on file to avoid AR/AP issues
- Push for all POD’s to be scanned within 24 hours.
Customer :
- Maintain a satisfied customer through 100% Invoice quality
- “Invoice correctly the first time, every time”
Finance:
- Ensure rates are updated on system for smooth process to OPS team
- Meet weekly or more if required with the department manager.
Support the manager as required and applicable in the following areas:
- Proactively work to maintain Accounts Payables within 30 days for all Service providers
- Ensure company credit procedures are followed and utilized effectively.
- Provide weekly updates to Accounting (AR, Revenue recognition, IVM)
- Reach and maintain all applicable accounts within 30 days of invoice date
Compliance:
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Culture:
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
- Be involved in implementing new system changes and enhancements into your department.
- Set the tone for the environment within your department.
Knowledge:
- Expeditors company policies and procedures knowledge
- A good understanding of Expeditors’ products, services and systems
- Complete comprehension of invoicing procedures
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office (Excel, Word etc.) and computer skills
- Bilingual in English and Spanish
Behaviors:
- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all employees
- Detailed oriented
- Able to work in a fast paced environment
- Consistently demonstrates resolute
- Proven leadership attitude and background