JOB SUMMARY:

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost effective decisions to facilitate quick repairs to maximize equipment utilization. Must receive management approval for repair expenditures exceeding $500.00

Key Responsibilities:

• Assist company drivers or leased owner-operators with vehicle repairs, tires, fuel, advances, and repair instructions by promptly answering incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.

• Provide follow up to ensure problems have been handled in a timely manner.

• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.

• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.

• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.

Minimum Qualifications:

• High school diploma or GED equivalent.

• Up to 1 year of related experience and/or training OR equivalent combination of education and experience.

Preferred Qualifications:

• Automotive and/or diesel mechanic knowledge.

• Ability to communicate (written and verbal) effectively.

• Ability to establish and maintain effective relationships with personnel, customers, and vendors.

• Ability to exercise discretion.

• Ability to make time-sensitive decisions.

• Ability to manage multiple priorities.

• Ability to multitask.

• Ability to work both independently and as part of a team.

• Basic deductive reasoning skills.

• Customer Service skills.

• Decision making skills.

• Experience with collecting/documenting information.

• Experience working in a fast-paced environment.

• Interest in learning new technologies.

• Proficient active listening skills.

• Proficient time management skills.

• Solution-oriented.

EDUCATION:

• GED (Required), High School (Required)

WORK EXPERIENCE:

• Transportation/Logistics

JOB OPENING ID:

• 00455989 Breakdown Coordinator (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!