Job Description

What you will do:

• Analyze,  troubleshoot and diagnose technical issues reported by partners and merchants
• Interact with partners, and merchants via online conferencing, chat, or email to solve web services platform API technical integration issues
• Properly escalate unresolved issues to appropriate internal teams
• Frequently liaison with external and internal partner engineers teaching and learning to improve the existing workflows and to invent better implementations of business workflows
• Prepare accurate and timely reports
• Work with Product and Business teams to  enhance the Wish Merchant platform

Qualifications

• Strong aptitude for debugging web services API issues
• Experience working with relational datastores such as MySQL, Postgresql, Hive or equivalent
• Experience using web services API debugging tools like curl, Postman, web developer tools or equivalent.
• Excellent written and verbal communication skills
• Demonstrable track record of collaborating between engineers and non-engineers

PREFERRED QUALIFICATIONS:

• Bachelor's degree or equivalent
• Experience with eCommerce, inventory management, order fulfillment, and sales channel management
• Prior experience working with customers
• Familiarity  in developing scripts using bash, Python, PHP  or equivalent languages is preferred
• Familiarity in developing tableau dashboards

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.