JOB SUMMARY:

Under routine supervision, this position will primarily support external clients and customers via phone and/or email by routine troubleshooting, problem solving, and conflict resolution. This position will provide front-line technical support and will have the ability to route/escalate issues appropriately.

KEY RESPONSIBILITIES:

• Answer inbound customer service calls and inquiries via the telephone and email; provide first-level response, troubleshoot and redirect phone calls when appropriate

• Additional projects/tasks as needed

• Performing product/service-related activities like processing user information, activating accounts, receiving payments, etc

• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry

• Administer programs, projects, and/or processes specific to the operating unit served

• Research and report on client complaints, help resolve client complaints, and ensuring that problems are resolved in a timely manner

• Receive and respond to routine correspondence following established procedures not requiring management review

• Understand and implement administrative, application, or software systems, procedures, policies, and practices

• Communicate with people primarily inside and/or outside of the organization (answering questions, addressing concerns, resolving basic technical problems, etc.)

• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

MINIMUM QUALIFICATION:

• High School Diploma or GED equivalent with 1-2 years customer service-related experience

PREFERRED QUALIFICATION:

• College coursework experience preferred and/or 2-3 years of experience within customer service or helpdesk atmosphere

• Ability to work both individually and as a team

• Basic deductive reasoning skills

• Computer skills in Microsoft applications

• Experience working in a fast-paced environment

• Ability to keep themselves very well organized

• Customer service experience

• Experience in basic troubleshooting and problem resolution.

EDUCATION:

• Associates: Business Administration/Management, GED (Required), High School (Required)

WORK EXPERIENCE:

• Clerical/Administrative, Customer Service/Account Manager

JOB OPENING ID:

• 00482574 Call Center Support II (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!