Job Description

The cartage agent is responsible for tactical execution of all cartage related operations within a district. The district’s cartage program includes working across all products to support consolidations/deliveries/pickups/appointments of import, domestic, and export shipments. Collaboration with district warehouse operations and service providers is another key area of responsibility. As a cartage agent, customer service to both internal and external customers, must be of the highest quality.

PICKUP & DELIVERY OPERATIONS – CENTRALIZED DISPATCHING

1. Support pickup & delivery within the district.

2. Proactively communicates with product.

3. Daily focus on meeting established KPI for the district cartage program.

4. Liaison between product and cartage provider

5. Prepare periodic reports and present such reports to branch management.

6. Manage process of diversion to outside carriers as needed.

7. Assist in developing new strategies for maintaining or improving quality-of-service.

8. Manage process for documenting and communicating accessorial charges.

9. Focus on increasing profit and minimizing costs.

10. Exception management and resolve issues quickly.

11. Daily tasks of dispatching and scheduling appointments.

12. Coordinate daily activities with warehouse team.

13. Serve as escalation path for operations when local PU/D challenges arise and communicate resolutions.

14. Be a role model of integrity and pride for all employees.

Qualifications

· 2+ years transportation, local PU/D, distribution, or related logistics experience preferred.

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

· Strong facilitation and problem resolution

· Strong organizational skills, ability to juggle multiple priorities effectively.

· Attention to detail and an ability to follow through with tasks.

· Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch.

Additional Information

Expeditors offers excellent benefits for our full-time employees:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Work from Home Days (26)
• Commuter Benefit
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines.