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Senior Technical Support Engineer

KPS Global, LLC

Senior Technical Support Engineer

Concord, MA
Full Time
Paid
  • Responsibilities

    KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in five locations: Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA, and Goodyear, AZ.

    KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

    KPS Global is looking for a Materials/Inventory Manager, to join the Materials Management Group.

    The Materials/Inventory Manager is responsible for managing materials, in-process and finished goods inventory. Leads the processes for materials receiving and inventory control, utilizing inventory management software, and the tools in the ERP system. Collaborate with Purchasing, Production and Planning support teams to ensure the adequate balance of material to support production demand. This role will ensure that all system inventory support processes are set-up to effectively manage the inventory. This position will lead and direct the monthly cycle count program and will oversee the annual physical inventory process to ensure key purchasing data along with internal financial accounting controls are accurate. Provides support for optimizing warehouse layout and process flow for all operations. Schedules the inter-warehouse movements of inventory. Provides support for optimizing and planning warehouse layout and process flow for all operations.

    Plans and facilitates material flow that is synchronized with daily, weekly and monthly production schedules while optimizing site and warehouse space constraints.
    Actively supports the operations team with warehouse layout to determine optimal storage requirements for upcoming production, incoming production supplies, and inter-warehouse movements.
    Works closely with the Operations Data Support staff to set up, maintain and manage all supplies/packaging materials in the ERP system. Ensuring customer, category and project accounting functionality and integrity.

    Required Skills

    • Supervises the daily operations to include but not limited to inventory control, receiving, storage, quality control, and problem resolution.
    • Oversees work allocation, training and development; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
    • Train new hires and other personnel on warehouse processes and procedures.
    • Gathers data for analysis regarding usage, quality, pricing, lead time and manufacturing capability.
    • Controls Material department budget.
    • Verifies perpetual inventory against physical count of stock and adjusts errors in computation or count, and investigates and reports reasons for discrepancies and variances in inventory records
    • Works on projects to improve quality, cycle time, process variation and efficiency.
    • Maintains optimum inventory levels to ensure on-time deliveries to meet customer requirements
    • Establishes procedures and controls for managing effective cycle counting program and prepares operation for regularly scheduled physical inventory counts.
    • Interfaces with product line coordinators on the planning and forecasting of customer orders to meet shipments
    • Ensures that the company standard practices and procedures are followed in connection with all materials department functions
    • Work with management to identify supply needs.
    • Recommend solutions to existing processes to reduce waste and increase quantity.
    • Record and assess all materials quality, movement, and expenditure.
    • Collaborate with management to plan forecasting models.
    • Ensure uninterrupted flow of material (success will demand solid relationships with Supply Chain)
    • Ensure the customer fulfillment process and logistical requirements are met daily.
    • 100% Receiving Inspection accuracy & transaction timeliness.
    • Re-align the Material Handler/Coordinator new job duties.
    • Collaborate with Operation Managers to ensure performance evaluations are timely and accurate.
    • Implement & defined replenishment strategies within Microsoft GBOS - ERP system & refine with history.
    • Oversees stock item master, identifying incorrect descriptions, BOM errors and stock numbers.
    • Own, refine, and implement Cycle count program. Lead reconciliation process with accounting
    • Implement KPI’s for tracking purpose: i.e., Warehouse accuracy 95% or better, safety rate, productivity, pallets per hour, cases per hour
    • Direct the timely purchasing resources through the purchasing staff for different manufacturing plant needs
    • Coordinate production planning and control, inventory, and traffic process for business units
    • Direct and participate in a continuous improvement program.
    • Acting as a liaison between manufacturing locations and related functional departments.
    • Participate in management reviews of the system.
    • Participate in quality planning for division and for areas of responsibility.
    • Source and update requirements with vendors on a weekly basis

    Required Experience

    • Prefer Bachelor's degree (B.A.) from four-year College or University. MBA or Master's in Supply Chain preferred.

    • Must have 3-6 years of experience with cycle counting and performing physical inventories.

    • 5-7 years of proven warehouse and inventory management experience preferable in a manufacturing or warehouse operation.

    • Excellent organizational skills and have a deep understanding of inventory flows, cycle counting and receiving and put-away process flows.

    • Solid understanding of supply chain and inventory management systems.

    • Excellent oral and written communication skills required to effectively interface at all levels in the organization.

    • The ideal candidate should have a proven record of management ability, leadership skills, organization and planning skills, project management skills, decision making, problem solving/analysis, and successful negotiating experience

    • Ability to read and interpret blueprints and bill of materials

    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    • Proficient with Microsoft Office products including Excel/Word/Power Point/Outlook

    • Excellent problem-solving skills focusing on Root Cause Analysis and Corrective Action

    • Analyzes operational variances, extracts, and reviews historical data, incorporates projected scrap allowances, production efficiencies, and on-time adherence while working with operational teams to identify and implement improvement opportunities.

    • Report out and action supplier on-time delivery and quality measures

    • Drive YOY inventory accuracy improvements, inventory levels & on-time performance.

  • Qualifications
    • Supervises the daily operations to include but not limited to inventory control, receiving, storage, quality control, and problem resolution.
    • Oversees work allocation, training and development; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
    • Train new hires and other personnel on warehouse processes and procedures.
    • Gathers data for analysis regarding usage, quality, pricing, lead time and manufacturing capability.
    • Controls Material department budget.
    • Verifies perpetual inventory against physical count of stock and adjusts errors in computation or count, and investigates and reports reasons for discrepancies and variances in inventory records
    • Works on projects to improve quality, cycle time, process variation and efficiency.
    • Maintains optimum inventory levels to ensure on-time deliveries to meet customer requirements
    • Establishes procedures and controls for managing effective cycle counting program and prepares operation for regularly scheduled physical inventory counts.
    • Interfaces with product line coordinators on the planning and forecasting of customer orders to meet shipments
    • Ensures that the company standard practices and procedures are followed in connection with all materials department functions
    • Work with management to identify supply needs.
    • Recommend solutions to existing processes to reduce waste and increase quantity.
    • Record and assess all materials quality, movement, and expenditure.
    • Collaborate with management to plan forecasting models.
    • Ensure uninterrupted flow of material (success will demand solid relationships with Supply Chain)
    • Ensure the customer fulfillment process and logistical requirements are met daily.
    • 100% Receiving Inspection accuracy & transaction timeliness.
    • Re-align the Material Handler/Coordinator new job duties.
    • Collaborate with Operation Managers to ensure performance evaluations are timely and accurate.
    • Implement & defined replenishment strategies within Microsoft GBOS - ERP system & refine with history.
    • Oversees stock item master, identifying incorrect descriptions, BOM errors and stock numbers.
    • Own, refine, and implement Cycle count program. Lead reconciliation process with accounting
    • Implement KPI’s for tracking purpose: i.e., Warehouse accuracy 95% or better, safety rate, productivity, pallets per hour, cases per hour
    • Direct the timely purchasing resources through the purchasing staff for different manufacturing plant needs
    • Coordinate production planning and control, inventory, and traffic process for business units
    • Direct and participate in a continuous improvement program.
    • Acting as a liaison between manufacturing locations and related functional departments.
    • Participate in management reviews of the system.
    • Participate in quality planning for division and for areas of responsibility.
    • Source and update requirements with vendors on a weekly basis