INFORMATON ABOUT THE ORGANIZATION

Jon-Don LLC, (“Jon-Don”) is a national value-added distributor of equipment, supplies, and training for specialty contractors in the water restoration, concrete surface prep and polishing, carpet cleaning, building service and abatement end markets.  Jon-Don serves over 60,000 customers annually with multiple retail branch/distribution centers nationwide and is headquartered in Roselle, Illinois. 

In 2020, Incline Equity Partners completed a majority investment in Jon-Don. Incline is a Pittsburgh-based private equity firm that invests in distribution, manufacturing, and business services companies. Incline has a proven track record of accelerating business growth through investments in technology to further enhance customer service.

POSITION OVERVIEW

As Jon-Don continues to grow, we seek an experienced B2B2C E-commerce Manager to develop, create, and manage our website (jondon.com) UX, integrations, content plan and promotional planning. Focus to deliver exceptional best practices, translating business needs into transactional elements online.

This position is responsible for management of the CMS (Magento), develop and maintain strategies for effective customer path to purchase. This role requires strong logical reasoning skills and business intelligence. To be successful leading this work, efforts and innovation should be data-driven, and informed by the most effective principles of digital strategy and process oriented. A successful candidate must be a self-starter with exceptional communication skills.

Jon-Don will look to you to optimize business value from current and future technology platforms to deliver a meaningful digital experience for our brand and consumers. You’ll need to have a general technical understanding of an efficient technology stack to act as a cross-functional liaison between the business and IT teams, possess a willingness to challenge orthodoxy with creative solutions, and have excellent project management skills. This role will manage heavily with the rest of the eCommerce team, Experience Planning, Consumer Affairs, partner agencies, and to an extent, the Brand Teams and centralized IT and eCommerce functions. This role reports directly to the Director of Marketing and does have direct reports.

RESPONSIBILITIES:

• Manage Jon-Don vision, operations, and executions for e-commerce search across all web property
• Develop e-commerce search strategy in partnership with Analytics Manager including roadmap planning and initiative prioritization.
• Challenge team to develop and grow, welcoming debate and communication to provide desired outcomes.
• Act as a hands-on contributor in determining measurable product outcomes and report on performance indicators. Analyze results and bring recommendations to management.
• Manage the team on e-commerce search functions, processes, and procedures to effectively produce e-commerce solutions that simplify shopping and increase customer conversion rate and satisfaction.
• Strategically evaluate enhancement opportunities and user experience, prioritizing those with the highest impact to and value for Jon-Don and our customers.
• Prioritize, coordinate, coach on website initiatives in a fast-paced environment.
• Understand and assist in requirement documentation, understanding how they impact all areas of the site.
• Review project-related success measures and oversee follow-up analysis.
• Define process improvements to drive search change embracing and using new practices or values to lead the team to accomplish goals and solve problems.
• Lead cross-functional teams (BA, UX, IT, Creative, Content, Data) to deliver results.

KEY OPERATING METRICS:

• Website metrics, ecommerce revenue, new customer acquisition, new customer retention rate, engagement, and conversion rate
• Measure and report performance of all marketing campaigns/budget, and assess against goals (ROI and KPIs)

QUALIFICATIONS / REQUIREMENTS:

• Bachelor's degree.
• Ability to oversee multiple projects and manage resources
• Magento 3-5 years’ experience 
• Agency experience
• Able to multi-task and work in a deadline-driven environment
• Excellent verbal and written communication skills.
• Organized with strong multitasking and time-management skills.
• B2B marketing experience 
• 5+ years’ experience in eCommerce
• Highly creative, out-of-the-box thinker
• Strategic thinker with strong attention to detail
• Up to date with latest trends and marketing best practices for e-commerce
• Experience with Salesforce and SF clouds a plus

BENEFITS/HEALTH PLANS:

• Medical/Dental/Vision insurance coverage
• Free life insurance for all full-time employees
• Flexible spending account allowing employees to pay for certain health care expenses with pre-tax dollars
• 401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)
• Holidays and personal days: 12 paid days
• Vacation: 2 weeks starting year one
• Weekly pay periods
• Corporate events
• Employee referral program
• Employee discounts

Required Skills Required Experience

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE/SKILLS/ABILITIES 

Ability to communicate effectively in English language, both verbally and in writing with customers and employees of the organization.

Ability to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals.

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Demonstrated ability to handle multiple tasks simultaneously, set priorities and manage time effectively. 

Strong customer orientation with excellent interpersonal communication skills. 

Customer focus and adaptability to different personality communication styles.

Strong analytical and problem solving skills. 

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Detail oriented with excellent organizational skills. 

Working knowledge of computer operating system. 

Strong knowledge of manufacturer’s warranties and policies; and demonstrated ability to sell.

Ability to adapt and remain calm under pressure in a fast paced, changing environment. 

Ability to show compassion/empathy to internal and external customers.

Ability to serve a constant stream of customers.

Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation.  Ability to deal with people in an uplifting manner; ability to solve problems; ability to be a quick thinker, research and troubleshoot.

WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS 

Regularly sit while answering phones and stand when talking to a customer in person. Regularly use hands and fingers to handle, control or feel object tools or controls; regularly repeat the same movements when entering data; regularly speak clearly so listeners can understand; regularly understand the speech of another person; frequently focus on one source of sound and ignore others. Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.  May sit or stand for an extended period of time depending on the task being performed; uses hands to handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.  Occasionally lift and/or move up to 50 lbs when inspecting merchandise.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER DUTIES

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.