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Intern - Korea Chair (Summer 2021)

Makino

Intern - Korea Chair (Summer 2021)

Philadelphia, PA
Full Time
Paid
  • Responsibilities

    Makino is a world leader in metal-cutting and machining technology.  As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market.  When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.

     

    THE OPPORTUNITY

    A Senior Field Service Engineer is key member of Regional Customer Support Team.  Senior Field Service Engineers provide detailed technical knowledge and support for all Makino products to satisfy the needs of customers utilizing Makino products. 

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Install equipment at customers’ facility
    • Train customer and Field Service Engineers on equipment at customers’ facility
    • Demonstrate mastery of troubleshooting and repairing equipment at customers’ sites
    • Provide communication link between customer and Makino
    • Create and develop procedural documentation
    • Use and update product support computer systems
    • Rotational Technical Support Special

    A team member is expected to participate in additional roles to provide the highest level of experience possible for our customers, as well as strengthening the team. Examples of these roles are:

    • Training Instructor
    • Support the Technology Team as a Subject Matter Expert
    • Strong ability to participate across all Makino product lines
    • Mentor and develop other personnel as needed
    • Other projects/duties as assigned

    Required Skills

    • Ability to quickly diagnose a problem and solve it using a highly developed “technical intuition” even when the product or problem is less than familiar
    • Strong communication skills and ability to network effectively
    • Mentor to the team and customer
    • Excellent communication and customer relation skills
    • Present professional image
    • Outstanding technical knowledge and logical troubleshooting across multiple product lines
    • Rational decision making
    • Project leadership
    • Marketing and service intelligence gathering
    • Willing to travel weekly
    • Able to travel both nationally and internationally

    Required Experience

    • 2 Yr. Technical Degree (Electrical/Automation)
    • 5 Years experience in the field

     

    We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals.   Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry. We offer competitive pay, generous benefits and ongoing training.

     

    MAKINO IS PROUD TO BE AN EEO/M/F/DISABLED/VETS EMPLOYER

  • Qualifications
    • Ability to quickly diagnose a problem and solve it using a highly developed “technical intuition” even when the product or problem is less than familiar
    • Strong communication skills and ability to network effectively
    • Mentor to the team and customer
    • Excellent communication and customer relation skills
    • Present professional image
    • Outstanding technical knowledge and logical troubleshooting across multiple product lines
    • Rational decision making
    • Project leadership
    • Marketing and service intelligence gathering
    • Willing to travel weekly
    • Able to travel both nationally and internationally