Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Service Area Assistant

Centerpoint Energy

Service Area Assistant

Houston, TX
Full Time
Paid
  • Responsibilities

    Service Area Assistant CenterPoint Energy 306 reviews - Humble, TX Service Area Assistant-CEH02284 Description Summary: Provides administrative support for all activities within the Power Delivery Solutions/Distribution Operations service center, including customer inquiry resolution, work order processing, and records maintenance. Essential Duties: * Perform customer contact duties to resolve inquiries, answer routine line extension questions, gather and provide pertinent information to start electric service extensions, process customer meter orders, handle turndown and permits. * Conduct preliminary investigation into customer complaints and service inquiries, determine an appropriate course of action, and resolve when possible. * Perform all needed administrative duties including requisitioning and expediting requests for material, tools and office supplies; typing, distributing, and filing documents; maintaining customer files, preparing informational letters, agreement letters, contracts, easements, payment coupons, and work authorizations; maintenance of electronic employee time records, and vacation and work schedules. * Maintain all work order system records. Open and close orders, resolve problems with accuracy. * Communicate with Distribution Operations personnel to learn job status or schedule. * Interface with building maintenance personnel as needed to ensure repair and maintenance of facilities. * Provide primary telephone coverage for the Distribution Operations office and process the requests of external and internal customers. Qualifications Education: Requires a high school diploma or equivalent. Knowledge of basic mathematics, English grammar and punctuation. Experience: Requires a minimum of three years of related experience performing clerical and/or administrative duties, including proficiency with word processing, spreadsheet and e-mail software. Additional Knowledge & Skills: * Able to pass clerical testing and aptitude assessments as required by the company. * Able to communicate effectively with customers, staff, and field personnel through personal contact or using telephone or radio devices. * Able to demonstrate knowledge of CIS, CRM and SAP screens and programs. * Able to create basic maintenance orders for security lights and other distribution equipment. * Able to enter trouble orders and change orders into system. * Able to work with minimal supervision * Able to demonstrate knowledge of work order tracking system (SAP). * Able to communicate basic outage inquiries to customers. * Able to develop, analyze, interpret, and communicate technical information from drawings, reports, and documents. * Able to operate a motor vehicle. Physical Requirements: * Able to demonstrate and apply manual dexterity to operate a personal computer or laptop. * Able to see, hear, speak and distinguish colors. * Able to view monitor or screen for extended periods of time. * Able to operate a personal computer or laptop and other office equipment, such as multi-line telephone, speaker phone, photocopier, facsimile machine, calculator and scanner. * Able to exert up to 10 pounds of force occasionally, and /or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects. * Able to sit for extended periods of time and walk, bend, stoop, squat and/or kneel for filing occasionally. * Able to read, write and speak English.

    • Able to bend at waist, stoop, crouch, kneel, squat, stand, walk, handle, carry, lift, pull, push and reach. Working Conditions: * Able to work in an office environment with moderate pressure to meet deadlines.
    • Able to work overtime (scheduled and unscheduled), including reporting early, skipping lunch and/or working late, as needed to meet established deadlines. * Able to travel occasionally to other work locations, for meetings or for training, very infrequently overnight. * Able to work with minimal supervision and with many deadlines, schedules and timelines. * Able to work either alone and/or at locations other than normal work location. * Able to be highly dependable and reliable, including punctual and regular attendance. * Able to support Emergency Operating Plan. * May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aid in restoration efforts. This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Job Operations - Support Primary LocationUS-TX-Humble-Humble Service Center Organization CEHE HUM POWER DELIVERY SOLUTIONS (50128700) Schedule Full-time Job Posting Jun 22, 2018 Posting End Date Jun 30, 2018 Work Schedule 9/80 schedule 19 hours ago - save job - original job Apply On Company Site * Service Area Assistant jobs in Humble, TX * Jobs at CenterPoint Energy in Humble, TX
    • Service Area Assistant salaries in Humble, TX CenterPoint Energy CenterPoint Energy 306 reviews CenterPoint Energy pivots around its core operations which include power and gas distribution utilities, and natural gas pipeline,... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume
  • Industry
    Transportation / Trucking / Railroad