Job Details Job Title Fire Telecommunicator I Job ID 501559 Location City of Charlotte Full/Part Time Regular/Temporary Close Date 11/26/2018 ------------ CoC Job Details Are you able to successfully multi-task? Do you thrive in a fast-paced environment? Are you are interested in helping your community, being part of a great team, and joining a cutting edge, progressive organization? Major Duties and Responsibilities: * Process emergency and non-emergency calls from the public * Dispatch appropriate Charlotte Fire Department apparatus * Monitor and respond to emergency and non-emergency radio traffic * Receive incoming routine and emergency call, * Dispatches and maintains contact with all operational units * Work involves detailed record keeping, data entry, and acute listening skills * Frequent public contact requiring tact, firmness, and decisiveness * Ability to obtain important information from callers who are under extreme stress * Skill to choose the appropriate course of action Work is performed in conjunction with departmental policy as well as state, federal, and FCC regulations. Minimum Qualifications: High School Diploma / GED or the equivalent combination of education and experience necessary to successfully perform the essential job functions Preferred Requirements: * At least one year relevant experience and an Associate's degree * A successful candidate MUST be able to work a flexible, rotating schedule * Current Communications schedule is an 8 hour shift, with a rotation between: the Day Shift (7am to 3pm) and the Evening Shift (3pm to 11pm) or a consistent Night Shift (11pm to 7am) Knowledge, Skills and Abilities: * Ability to assess people and situations * Apply sound judgment * Remain calm under stressful conditions * Elicit sufficient and essential information for dispatching * Assisting field personnel in a timely and efficient manner * Ability to work simultaneously on different calls with different agencies and staff * Ability to speak clearly and distinctly * Ability to maintain accurate and complete work activity records and files * Knowledge of the Charlotte area road system and geography * Ability to work in a team setting * Knowledge of the operation of an electronic radio and telecommunications systems and related Federal Communications Commission regulations is a plus Salary Range: $19.21 hourly How to Apply: Apply online. If you need assistance completing your online application, you are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us. Conditions of Employment: The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. Some positions may require the ability to obtain a City Driving Permit. Candidates may also be required to pass a physical examination, polygraph exam, other skill evaluations and background check screens. The City of Charlotte is an Equal Opportunity Employer. ------------