Grievance Coordinator Job in Indianapolis, IN Grievance Coordinator Job Id: IND000PH Job Category: Correctional Security Facility: Marion County Jail II Location: Indianapolis, IN US Job Description At CoreCivic, we do more than manage inmates, we care for people! CoreCivic is currently seeking a Grievance Coordinator who has a passion for providing the highest quality care in an institutional security setting. Who We Are: CoreCivic is the leading, national provider of high-quality, secured corrections and detention management services, providing effective programs that enhance public safety and prepare individuals for success after release. Headquartered in Nashville, Tennessee, with more than 70 security facilities nationwide, CoreCivic security employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. What We Have: More than just a job but the start of a successful career! Supportive environment where employee growth is promoted. Comprehensive benefits package & competitive wages. PTO & paid holidays. Paid job training & other great incentives. What You Get To Do: Change the lives of those in your care! The Grievance Coordinator oversees the inmate/resident grievance process and ensures that both informal and formal grievance processes are administered in compliance with company and contractual requirements. They will coordinate the investigation of grievances to determine the facts and reach a reasonable and effective resolution. In addition, this role tracks inmate/resident grievances to ensure successful resolution and timely responses, and maintains accurate records and logs in accordance with company policy, procedure and contract requirements. Evaluate/Process inmate/resident grievances according to policies and contractual requirements Facilitate informal resolutions before escalation to formal grievance process where permissible Conduct research with inmates/residents/staff to establish factual support; maintain strict confidentiality Make credibility assessments; weigh the rights/interests of all parties to facilitate successful resolution Prepare/evaluate reports/responses; monitor action plans; coordinate appeals with management to resolution Qualifications Graduate from an accredited college or university with a bachelor's degree in a social or behavioral science or other acceptable related field and a minimum of two years experience in the field of criminal justice preferred. Experience may be substituted for the education on a year-for-year basis. Additional graduate course work in a related field may be substituted for the experience on a year-for-year basis. A valid driver's license required. Must demonstrate a knowledge of computer applications to include Microsoft Word for Windows and Excel or similar spreadsheet programs. Minimum age requirement: Must be at least 21 years of age. CoreCivic is a Drug Free Workplace & EOE M/F/Vets/Disabled. Link for schema