Service Desk Analyst Coyote Logistics 138 reviews - Chicago, IL 60647 Wake up each day knowing that you are a part of something special. Something real. Something bold. What you do can make a difference. Coyote is an industry-leading transportation and logistics service provider that believes in doing the right thing every time. Every hour. Every minute. Every second. Are you looking for a place where you will have a role in shaping an industry? Are you Tenacious, True, Tribal, and Smart? Then its time for you to apply to join the pack. The Service Desk Analyst provides first level technical support for incidents and requests reported to the IT service desk. Responsibilities include initial assessment, triage, research, and resolution of first level cases; commonly regarding the use of application software products and/or infrastructure components. The Service Desk Analyst is responsible for collecting and analyzing information received through customer conversation, support tools, and additional service resources if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other IT service resources. Daily Tasks & Responsibilities Analyzes and resolves incidents/requests regarding use of application software or hardware. Logs and tracks incidents/requests from identification through resolution in incident management software. Communicates with other service resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete. Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Documents resolutions and internal procedures & updates self-help and staff knowledge bases. Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude. Maintains and protects confidentiality with regards to all aspects of employee information. Provides after hours and on-call support as needed on a rotating schedule. Performs other duties as assigned Essential Skills, Characteristics, & Experience Competency in MS Office Suite & Windows 7 operating systems. Basic User & Security Group administration through Active Directory. Willingness to learn continuously evolving company & industry specific applications, technology, and terminology. Demonstrated ability & desire to provide first-rate customer service. Excellent written and verbal communication skills. Excellent organizational & time management skills with strong attention to detail. Proven analytical & problem solving skills. Valued Skills & Experience Bachelors degree in Information Systems, Business, Communications or related field preferred One to two years working experience in a related field. Why Coyote? Onsite training & ongoing career development Competitive base salary Comprehensive benefits package Great perks like onsite haircuts, massages, and intramural sports Significant advancement opportunities for outstanding performers Casual dress and company lunch Coyote is an at-will employer. 21 hours ago - save job - original job Apply On Company Site Other jobs you may like Service Desk Engineer I PLS Financial Services - Chicago, IL 15 hours ago Technical Support Analyst STA Group, LLC - Chicago, IL 17 hours ago Easily apply Key Account Manager, End User - Midwest Axis Communications - Chicago, IL 2 days ago Service Desk Associate-II Grubhub - Chicago, IL GrubHub - 1 day ago Technical Support Engineer |2993V3j28 Peach365 - Chicago, IL 4 days ago * Service Desk Analyst jobs in Chicago, IL * Jobs at Coyote Logistics in Chicago, IL * Service Desk Analyst salaries in Chicago, IL Coyote Logistics Coyote Logistics 138 reviews After graduating from the University of Michigan, Jeff Silver moved to Chicago in 1984 to join a friend who had just started his own... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume